Contact Center Representative

The TJX Companies, Inc.•Cheyenne, WY

1d•$12 - $16•Remote

About The Position

Sierra At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJX, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. This is a work-at-home position. Candidates must have reliable internet access at their home and live in one of the following states: Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Louisiana, Montana, Nebraska, Nevada, North Dakota, Oklahoma, Texas, Virginia, Wyoming. Full-Time positions available!! This position has a pay range of $15.00 to $16.00 per hour. Starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Requirements

High School Diploma or equivalent job experience
Competent knowledge of multi-brand Order Management Systems and Communication Tools
Excellent verbal and written communication
Ability to interact effectively to peers and partners
Proven skills in issue resolution
Organization skills
Working knowledge of Microsoft skills, i.e. Excel, Word and PowerPoint
Knowledge of core business functions, process, and procedures
1-3 years of customer service or call center experience
Reliable internet access at home
Live in one of the following states: Alabama, Arkansas, Florida, Georgia, Kansas, Kentucky, Louisiana, Montana, Nebraska, Nevada, North Dakota, Oklahoma, Texas, Virginia, Wyoming

Nice To Haves

Some level of College coursework preferred

Responsibilities

Effectively staffing the Contact Center Line
Provide a quick and reliable, experience resolving challenging customer situations
Monitor personal schedule adherence to ensure adequate coverage and service levels
Partner with the scheduling and real time adherence group when necessary
Monitor personal discretionary activities (ex. scheduled training or meetings)
Use existing WFM tools to access schedules, shifts, and time-off requests
Managing customer facing contacts
Meet and exceed department key performance indicators
Manage personal knowledge of key technology using communication tools provided; such as SharePoint, ServiceNow, Order Management Systems, Website, etc.
Follow policy and procedures as outlined in Knowledge sharing spaces
Improve personal Agent performance
Identify gaps in personal knowledge and seek support and encouragement
Partner with Supervisor for mentoring that leads to better performance and a better customer experience
Other duties as assigned