Contact Center Representative

Corda Credit Union•Hiawatha, IA

2d•Onsite

About The Position

Join our dynamic team at Corda Credit Union in Hiawatha, IA, where your skills can truly shine! As a Contact Center Representative, you will play a critical role in enhancing member experiences through exceptional customer service and sales solutions. This position provides an opportunity to work onsite, allowing you to engage directly with our supportive team and membership. If you have call center and customer service experience, you will find this role fulfilling as you contribute to our mission of excellence and integrity. At Corda Credit Union, you will grow professionally while being part of a culture that values customer-centricity. This onsite role fosters collaboration and professional growth, allowing you to develop expertise in the ever-evolving field of financial services. Explore the possibility of a rewarding career where your passion for helping others is at the forefront of every interaction.

Requirements

1-2 years of experience in customer service and/or sales.
Strong communication skills.
Solution-oriented mindset.
Ability to work collaboratively with team members.
Customer-centric focus.
Upholding the principles of integrity and excellence.
Authorized to work for ANY employer in the U.S.

Nice To Haves

Call center experience.

Responsibilities

Enhancing member experiences through exceptional customer service and sales solutions.
Answering calls promptly.
Troubleshooting issues as they arise.
Providing sales and service solutions.
Collaborating with your team to meet sales and service goals set by your supervisor.
Identifying cross-sales opportunities to better serve our members and contribute to their financial wellness.