Contact Center Representative
Legacy Community Federal Credit Union•Birmingham, AL
•Onsite
About The Position
Legacy Community Federal Credit Union is looking for the right candidate to join our team as a full time Contact Center Representative. This position is in office. Legacy is committed to assisting our members in the greater Birmingham area at one of our nine branches. Additionally, we are proud to be the official credit union of the University of Alabama at Birmingham. We want to help our members Craft their Legacy by providing products and services to our members that help fulfill their financial needs. We have been loyal to the UAB and Birmingham community since 1955.
Requirements
- Prior customer service experience
- High school diploma or GED
- One to three years of similar or related experience
- Prior telephone experience
Nice To Haves
- Prior telephone experience preferred
Responsibilities
- Effectively assist our members with all of their telephone requests while providing exceptional customer service.
- Provide basic account information.
- Answer questions about products and services.
- Resolve problems.
- Perform basic monetary transactions.
- Recommend and sell products and services.
- Direct members to various departments for specific information and/or services that cater to their individual needs/goals.
Benefits
- Competitive pay
- Health insurance through BCBS of Alabama
- Dental insurance through BCBS of Alabama
- Company paid Long-Term Disability
- Company paid Short-Term Disability
- Company paid Life insurance
- 401(k) with discretionary match
- Cash Balance Defined Benefit Plan and Trust
- 12 paid holidays
- 12 vacation days
- 10 sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
