Representative, Contact Center III - Billing (Hybrid)

Eversource Energy•Manchester, NH

15h•Hybrid

About The Position

Individual will perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations. Individual will be expected to make and to receive customer calls relating to billing issues. Will work under moderate supervision and must exercise some judgment within a framework as established by supervision.

Requirements

Excellent interpersonal skills.
Excellent oral and written communication skills.
Thorough knowledge of customer related procedures and policies.
Excellent PC skills, including mouse navigation.
Excellent keyboarding skills.
Excellent analytical skills.
Excellent decision-making skills.
Excellent organizational skills.
Flexibility.
Dependability.
Reliability.
Ability to work in a team environment.
Ability to work with minimal supervision.
Ability to multitask.
Ability to function effectively in a highly structured and monitored environment.
A high school diploma or the equivalent.
Two years of related experience.
Effective communication skills and the ability to communicate in a concise and effective manner.
Ability to follow processes and work on their own.
Proficiency in typing and basic computer applications (Word, Excel, etc.).
Applicants will be required to successfully pass the SHL Customer Service Representative test.

Nice To Haves

Experience with the customer billing system is preferred.

Responsibilities

Make and receive customer calls relating to billing issues.
Perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations.
Respond to customer calls outside of regularly scheduled hours in emergency situations.
Respond to emergency situations to meet customers’ needs as part of every employee’s role, which may include an Emergency Restoration assignment outside of normal responsibilities, work hours, and location.