Customer Service Representative (Hybrid)

Kemper • Chesterfield, MO

3d • Hybrid

About The Position

As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone. The level and compensation will be commiserate with your experience. All new team members will be scheduled 9:30-6:00, Monday – Friday. After 90 days hybrid schedules (3 days in the office/2 days work from home) may be available. This position is located in Timberlake Manor.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience required.
• Prior experience in a role utilizing verbal, written communication, and professional telephone skills
• Experience that reflects ability to represent the company in a professional manner.
• Proven track record of multi-tasking ability
• Examples of organization skills and ability to prioritize work

Nice To Haves

• Previous Insurance experience a plus
• Previous Call Center experience a plus

Responsibilities

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED