Customer Service Representative Jobs

About The Position

Requirements

• High School graduate or G.E.D. equivalent
• Excellent customer service skills
• Effective communication with peers and customers
• Good computer skills (intermediate) in MS Excel, Word, and Outlook
• Excellent verbal, written, reading comprehension, and professional phone manner
• Good math skills including fractions, decimals, percentages, and discounts
• Excellent problem solver, involving several variables in standard situations
• Minimum of 5 years of customer service experience.
• Ability to work independently, as well as in a team, and multitask simultaneously.

Nice To Haves

• Associate degree from 2-year college or trade school
• SAP experience
• Some accounts payable experience

Responsibilities

• Manage and process orders received by email (mostly) and telephone from our external customers and INX employees.
• Prepare orders for billing and related functions.
• Receive, investigate and respond to customer concerns about product, service or billing.
• Perform consignment inventory and billing functions.
• Prepare reports for management and customers.
• Provide administrative support to mini plant accounts by entering data associated with inventory capture movement and relief, either stock or customer filled.
• Perform searches for internal and external procurement of materials, both raw and finished goods; maintain all related mini plant data in SAP.
• Generate and resend emailed shipping or billing documents.
• Scan documents.
• Track shipments for customers.
• Log damaged shipments for credit or returns in S4.
• Invoice international shipments.
• Code and process vendor invoices.
• Process Computer orders, leases, obsolete.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• Pet insurance
• HSA
• FSA
• 401(k)
• Paid Volunteer Time Off
• Paid Parental Leave