Customer Sales and Service Representative

Verizon•Scranton, PA

3d•Remote

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Requirements

Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
Thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
Must live within 75 miles of the current reporting location for life of contract.
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Nice To Haves

Related Associate Degree or 2+ years’ relevant experience.
Customer Service call center experience.
Previous collections experience.
Experience with selling products and services.
Customer service skills.
Demonstrated ability to communicate with detail and precision.

Responsibilities

Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
Identifying customer needs and proactively offering our products and services.
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Responding to requests from customers about Verizon products and services.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Negotiating the collection of overdue bills.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.