Customer Sales and Service Representative
About The Position
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
Requirements
- You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers.
- You take a deep interest in learning about your customers, business challenges and industry trends.
- You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities.
- Your empathy and communication skills make it possible for you to diffuse sensitive situations.
- You take real ownership of customer concerns, and are driven to provide exceptional customer service.
- While you drive to meet your daily sales goals, you’ll help our customers stay connected to what matters the most.
- You must live within 75 miles of the current reporting location for life of contract.
- We reserve the right to request your attendance at the office location for team huddles, meetings, etc.
Nice To Haves
- A related Associate Degree or 2+ years of relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Responsibilities
- Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
- Identifying customer needs and proactively offering our products and services.
- Contacting customers by phone or in writing concerning past due payments.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
Benefits
- premium pay such as overtime, shift differential, holiday pay, allowances
- health and wellness benefits
- 401(k) Savings Plan
- paid time off
- adoption assistance
- tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
