Customer Sales and Service Representative

Verizon•Fall River, MA

2d•Remote

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing… With your superior sales and customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network! Customers rely on us. When they have questions or issues, you’ll be there. When you join Verizon… You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Requirements

Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
Thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.
Must live within 75 miles of the current reporting location for the life of contract.
Test(s) Required SACS HTML Results Test Previews

Nice To Haves

Related Associate Degree or 2+ years’ relevant experience.
Customer Service call center experience.
Previous collections experience.
Experience with selling products and services.
Customer service skills.
Demonstrated ability to communicate with detail and precision.

Responsibilities

Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.
Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Responding to requests from customers about Verizon products and services.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Negotiating the collection of overdue bills.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
Managing various systems and work tools while engaging on the phone with customers.