Customer Service Representative (Teller) - Village of West Clay Banking Center
About The Position
The National Bank of Indianapolis is seeking a Customer Service Representative to join their Village of West Clay Banking Center team. In this role, you will be a key part of the client experience, processing transactions accurately and efficiently while providing personalized service and helping clients with their everyday banking needs. You will deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times. You will operate a teller window efficiently, processing transactions accurately and timely. You will handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals. You will provide clients with clear, accurate information about accounts, products, and services. You will maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling. You will evaluate client needs and connect customers with appropriate team members or departments. You will balance cash and transactions daily, verifying totals with precision. You will maintain working knowledge of the branch capture system and comply with all banking regulations, internal policies, and operational procedures. You will follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.
Requirements
- High School Diploma or equivalent
- Six months or more of cash handling experience preferred for entry-level candidates
- Exceptional attention to detail with a high degree of accuracy
- Strong communication and customer service skills with a professional demeanor
- Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
- Basic computer proficiency and familiarity with terminal systems
Responsibilities
- Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times
- Operate a teller window efficiently, processing transactions accurately and timely
- Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
- Provide clients with clear, accurate information about accounts, products, and services
- Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
- Evaluate client needs and connect customers with appropriate team members or departments
- Balance cash and transactions daily, verifying totals with precision
- Maintain working knowledge of the branch capture system
- Comply with all banking regulations, internal policies, and operational procedures
- Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
