Customer Service Representative - West Carmel/Zionsville Banking Center
The National Bank of Indianapolis•Carmel, IN
•Onsite
About The Position
The National Bank of Indianapolis is seeking a Customer Service Representative to join our West Carmel/Zionsville Banking Center team. In this role, you'll be a key part of the client experience, processing transactions accurately and efficiently while providing personalized service and helping clients with their everyday banking needs.
Requirements
- High School Diploma or equivalent
- Exceptional attention to detail with a high degree of accuracy
- Strong communication and customer service skills with a professional demeanor
- Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
- Basic computer proficiency and familiarity with terminal systems
Nice To Haves
- Six months or more of cash handling experience preferred for entry-level candidates
Responsibilities
- Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times
- Operate a teller window efficiently, processing transactions accurately and timely
- Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
- Provide clients with clear, accurate information about accounts, products, and services
- Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
- Evaluate client needs and connect customers with appropriate team members or departments
- Balance cash and transactions daily, verifying totals with precision
- Maintain working knowledge of the branch capture system
- Comply with all banking regulations, internal policies, and operational procedures
- Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk
Benefits
- Opportunities to expand your banking and customer service knowledge
- Leadership that supports growth, accountability, and excellence
- Work that directly impacts client relationships and satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
