Transportation Manager
LIMEHOUSE PRODUCE INC • North Charleston, SC21d • Onsite
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Transportation Manager LHP
LIMEHOUSE PRODUCE INC•North Charleston, SC
•Onsite
About The Position
The Transportation Manager is responsible for the overall performance of routes and Delivery Truck Drivers as it pertains to customer experience and meeting company performance standards. Expected competencies for the Transportation Manager include dependability, being action-oriented (proactive), able to effectively communicate with others, able to develop the skills of the Team Leaders and Delivery Truck Drivers, is customer-focused, and strives to increase technical skills and knowledge. This role involves assisting with driver performance reviews, identifying inefficiencies, providing mentorship and training on deliveries and customer service, and collaborating with the General Manager, Sales Department, and other departments to manage supply chain logistics, including routing and truck utilization strategies. The manager will also handle internal challenges and elevated external client complaints, working proactively to reduce them, and ensure accurate and timely distribution of dispatch routing information. Additional duties include investigating customer complaints, ensuring order accuracy and proper loading onto delivery trucks, and ensuring compliance with DOT rules and regulations for hours of service, pre-post trip inspections, maintenance, and delivery times. The manager is also responsible for assuring delivery appointments are made in a timely manner to meet customer requirements.
Requirements
- High School diploma or related experience is required
- Experience in fleet dispatching and routing internal fleet
- Valid driver’s license
- Familiarity with Department of Transportation regulations including the Federal Motor Carrier Safety Regulations
- Human Resource Management Systems, especially the Employee Time Management Systems
- Must be comfortable working in a fast paced, multi-tasked environment
- Possess strong leadership, interpersonal, and communication skills
- Strong desire for continuous improvement and pro-active results
- Demonstrated ability to look at challenges and create long term solutions
- Initiative, self-motivation, and intrinsic desire for excellent results
- Dedication to internal and external customer service
- Strong communication written, verbal, and interpersonal skills
- Attention to detail and organizational skills
- 3- 5 years of related management experience
- Ability to influence clients and staff at all levels and “manage up” appropriately
- Flexibility and adaptability to change in work assignments and priorities
- Able to work the hours necessary to get the job done
Nice To Haves
- Experience with Roadnet, Omnitracs and Samsara a plus
- Valid driver’s license: dispatch, routing and/or driving experience is a strong plus
- Bachelor’s Degree in Transportation, Logistics or related subject preferred
- Prior experience working in a Produce Distribution Center
Responsibilities
- Assist with Delivery Truck Driver performance review process
- Identify inefficiency factors
- Provide mentorship / training on proper deliveries & customer service
- Work with the General Manager, Sales Department and interdepartmentally to manage supply chain logistics, including routing and truck utilization strategies to create greater efficiencies
- Handle internal challenges and elevated external client complaints and strive to find proactive ways to reduce them
- Distribute the dispatch routing and all related information to the designated department representative in an accurate and timely manner
- Performs other related duties as assigned by the CTO
- Investigate customer complaints and resolve problems
- Ensure that all orders are accurate and loaded onto the delivery trucks
- Ensure compliance of DOT rules and regulations for hours of service, pre-post trip inspection, maintenance, and monitor delivery times against standards
- Assure delivery appointments are made in a timely manner to meet customer requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
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