Cto Jobs

About The Position

Requirements

• High school diploma or GED, and a minimum of two (2) years as a Public Safety Telecommunicator Assistant Supervisor with Buncombe County; OR a minimum of three (3) years of 911 telecommunicator experience that includes dispatching for both Law Enforcement and EMS/Fire.
• APCO Communications Training Officer (CTO) Certification or equivalent
• APCO Telecommunicator Certification, or equivalent.
• Knowledge of Federal Communications Commission rules and regulations concerning radio communications.
• Thorough knowledge of state and federal laws concerning use of criminal records.
• Thorough knowledge of departmental policies and procedures.
• Knowledge of the operation of a wide variety of communications equipment.
• Knowledge of the locations and capabilities of available fire, rescue, emergency medical units, and law enforcement units.
• Knowledge of the geographical layout of the County as to location of streets, important buildings, and other landmarks.
• Knowledge of the principles and techniques of supervision
• Ability to supervise and coordinate the work of subordinates in a 24X7 operation.
• Ability to select appropriate emergency and non-emergency units to respond to situations in given areas of the county.
• Ability to communicate effectively with the public, maintain professional demeanor, and patiently give instructions.
• Ability to elicit information from callers and officers, including properly and quickly document information and actions.
• Ability to prioritize calls and requests.
• Ability to use a variety of computer and communications systems.
• Ability to make quick decisions based on information from callers and law enforcement officers.
• Ability to solicit information from and relay information to callers and law enforcement officers.

Responsibilities

• Oversee squad daily operations, monitoring calls and providing technical guidance.
• Oversee compliance with divisional policies, procedures, and protocols.
• Perform quality control by listening and evaluating 911 calls and radio transmissions for compliance, to include coaching & feedback to employees.
• Maintain schedules to ensure adequate staffing levels
• Ensure all equipment is working properly, report any deficiencies, and serve as liaison for repair work.
• Investigate initial citizen complaints on members of the assigned squad.
• Serve as a Division of Criminal Information Assistant Terminal Agency Coordinator (ATAC)
• Coordinate with pre-trial services to monitor and track pre-trial release participants and violators.
• Receive emergency and non-emergency calls from the public through the emergency telephone system, obtaining pertinent information from callers to determine the nature and location of the emergency.
• Prioritize and dispatch calls for service for both emergency service disciplines (EMS/Fire and Law)
• Maintain accurate and timely records.
• Administer or make recommendations for routine personnel matters affecting subordinates.
• Perform other related duties as assigned.