Coordinator Jobs

About The Position

Requirements

• An organized individual with a strong commitment to customers, co-workers and work processes.
• Experience with Windows and Microsoft Office products.
• Excellent customer service.
• Strong interpersonal skills and ability to work within a team structure.
• High attention to detail with strong organizational skills.
• Ability to prioritize and manage time efficiently for self and others.
• Excellent command of the English language verbal, written and telephone skills.
• Resourceful with the ability to research information and present results to internal clients.
• Accountable, co-operative and attentive to productivity and corporate profitability.
• Ability to build strong relationships with both internal and external customers.
• A proven client-focused approach that will embrace the Bosch Building Technologies core values of accountability, respect, creativity, integrity, passion and wellbeing.

Nice To Haves

• Security industry knowledge, along with regulations and standards
• Experience with Microsoft Dynamics.
• Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems.

Responsibilities

• Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labor, communication with client).
• Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity.
• Relay schedule & service details to technicians
• Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalate any discrepancies or issues to the Operations Manager
• Deliver and maintain response times to customers within guaranteed response windows and send post-service reports.
• Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer.
• Provide ongoing two-way communication between the customer and the Field team.
• Understand service capabilities and effectively communicate all offerings to the customer.
• Obtain purchase orders from customers as needed.
• Escalate customer complaints to the Operations Manager
• Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner.
• Perform additional duties as required