Controller Jobs

About The Position

Requirements

• Minimum of 3+ years’ experience working and 1+ year of FO Supervisory experience
• Detail oriented, ability to multitask and work in a fast-paced environment
• Computer skills
• Customer services oriented and excellent verbal and written communication skills
• Flexible schedule, evenings, weekends, and overnights

Nice To Haves

• Bilingual language skills a plus
• Hospitality Degree preferred
• Excel
• MS Word
• MRM
• Salesforce
• Opera

Responsibilities

• Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience
• Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service
• Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co.
• Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
• Ensure all new hires are provided a proper New Hire Training process with all new employees
• Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget
• Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
• Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
• Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

Benefits

• Competitive compensation packages that feature global benefits and perks
• Training to develop the technical and managerial skills necessary to enhance your career
• Full benefits for full-time employees: Medical, Dental & Vision
• Retirement fund with a 2% match
• Sick days + vacation days for full-time employees
• Career progression opportunities domestically or internationally, managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees
• Cookhouse & House Tonic: Celebrating our passion for food and drink, including monthly calendars, trips, trainings and events
• Team Events: A series of fun events each month, such as fitness sessions, cinema screenings and art classes
• Team Meal: A substantial meal free of charge whilst on duty in our Houses & Restaurants