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Assistant Community Manager

Havenpark CommunitiesSanger, TX
Onsite

About The Position

Havenpark Communities is dedicated to creating caring communities for both residents and employees, managing a portfolio of over 100 communities and 30,000 homesites across the U.S. The company is experiencing rapid growth through continuous acquisitions. Their mission is to make caring communities attainable for responsible residents by acquiring, improving, and operating manufactured home communities, distinguished by a unique culture that is fun, rewarding, and inclusive, guided by core values of Respect, Grit, Collaboration, Stewardship, and Boldness. The Assistant Community Manager is described as the "heartbeat of our community," an "operational wizard and friendly face" who ensures the community runs smoothly and residents feel at home. This role serves as the right-hand to the Community Manager and the primary contact for residents, directly impacting daily happiness and stability through tasks like planning events, collecting rent, and coordinating move-ins, making them essential to the community's success.

Requirements

  • High school diploma or GED required.
  • A minimum of 1 year of experience in property management is required.
  • Exceptional interpersonal and communication skills.
  • Strong organizational and time-management abilities.
  • Proficiency with computers and standard office software.
  • Ability to sit for long periods using office equipment, as well as walk the community and lift supplies as needed.
  • Annual or semi-annual travel may be required for this role.

Responsibilities

  • Cultivate resident satisfaction by addressing issues with care and urgency, making every resident feel heard and valued.
  • Plan and execute engaging community events that foster a sense of belonging and make Havenpark more than just a place to live.
  • Skillfully handle resident concerns, knowing when to resolve them independently and when to involve the Community Manager for support.
  • Prepare bills and statements for approval and ensure all rent is collected on time, maintaining the community's financial integrity.
  • Complete all necessary legal action and notices in strict compliance with State and Fair Housing Standards, protecting both the resident and the company.
  • Assist the Community Manager and Sales team to ensure all homes are ready for new residents and that move-ins are seamless and exciting.
  • Help with the preparation and coordination of documents for new move-ins and lease renewals, ensuring accuracy and efficiency.
  • Manage work orders to ensure all rental maintenance requests are completed within 48 hours, guaranteeing resident comfort and satisfaction.

Benefits

  • competitive salary
  • comprehensive health benefits
  • generous PTO
  • paid holidays
  • a 401(k) with a 6% company match
  • infinite opportunities to learn, develop, and sharpen their skills

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