Community Manager, The Village (Fredericksburg)

AvantStay • Fredericksburg, TX

4h • $85,000 - $115,000 • Onsite

About The Position

AvantStay is seeking a Community Manager to be the on-site leader for The Village Fredericksburg, a 242-unit tiny home resort community. This role combines aspects of Community Association Management (CAM) and Hotel General Management. The Community Manager will be responsible for the entire HOA operation, including budget, staffing, vendors, compliance, and amenities, while also ensuring the on-property guest experience meets AvantStay's hospitality standards. Although the HOA and STR sides have separate financials, the Community Manager is the sole leader responsible for maintaining both operations effectively and compliantly.

Requirements

• Min. 3 years experience in HOA/community association management, resort operations, hotel general management, or a similar leadership role (multi-discipline background strongly preferred).
• CAM certification (or state equivalent) preferred; willingness to obtain if not currently held.
• Proven P&L ownership — budget building, variance management, and vendor cost control.
• Strong organizational and problem-solving skills; comfortable managing multiple teams across HOA and hospitality functions.
• Excellent communication skills across three audiences: homeowners, guests, and corporate/developer stakeholders.
• Flexible schedule with availability to work weekends, evenings, and holidays as required by business needs, especially during peak season.
• Familiarity with hospitality management systems (PMS, access control) and HOA administration tools is a plus.

Nice To Haves

• Multi-discipline background strongly preferred.
• CAM certification (or state equivalent) preferred; willingness to obtain if not currently held.
• Familiarity with hospitality management systems (PMS, access control) and HOA administration tools is a plus.

Responsibilities

• Serve as the primary point of contact for the HOA board, homeowners, and prospective owners.
• Administer the HOA operating budget, including staffing, common-area maintenance, reserves, and vendor spend.
• Enforce HOA covenants and use standards property-wide.
• Coordinate developer relations, owner move-ins, and homeowner-facing communications.
• Supervise and provide guidance to the Assistant Community Manager, CEA/Gate team, Groundskeepers, and Maintenance Technicians.
• Schedule and lead team meetings to align on priorities and resolve operational challenges.
• Train and mentor staff to ensure excellence in both HOA field operations and guest service delivery.
• Hold the on-site STR/guest operation to AvantStay brand and guest-experience standards.
• Manage guest complaints rooted in common-area or HOA-controlled infrastructure.
• Collaborate with the GX and programming teams to curate amenity-based experiences.
• Manage labor across HOA field roles, including weekly scheduling.
• Inspect common areas and amenities daily to ensure cleanliness and readiness standards.
• Partner with the STR ops team on housekeeping turn quality, maintenance response times, and unit guest-readiness.
• Monitor the minimum live-unit threshold required for wastewater system viability and flag infrastructure issues.
• Own vendor relationships for HOA-side services, negotiating rates and monitoring SLAs.
• Monitor common-area supplies and equipment inventory, placing orders as needed.
• Track compliance items and maintain a compliance calendar.
• Collaborate with Safety/Security to maintain a secure environment.
• Address policy violations and ensure compliance with safety protocols.

Benefits

• Competitive annual salary of $85,000–$115,000 (total pay, including performance bonus) dependent on experience
• Generous company-sponsored insurance (medical, dental, vision, life, etc.).
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed