Coach Jobs

About The Position

Requirements

• High School Diploma or GED
• Minimum of two years of experience in retail, convenience, or foodservice
• Demonstrated ability to lead teams through clear expectations, coaching, and accountability
• Strong communication skills, including active listening and the ability to give clear direction
• Organizational and administrative skills to manage scheduling, inventory, documentation, and daily operational routines
• Basic computer/system skills (e.g., POS systems, email, Word, spreadsheets)
• Working knowledge of basic financial levers such as labor management, waste, margins, and inventory control
• Ability to work a flexible schedule and be on call as business needs require
• ServSafe Certification (or ability to obtain in required locations)

Nice To Haves

• Supervisory or management experience in a retail, convenience, or foodservice environment
• Experience developing others through delegation and coaching
• Associate’s or Bachelor’s degree in Business or related field
• ServSafe Manager Certification

Responsibilities

• Set clear expectations for professionalism, teamwork, and guest service; ensure team members consistently demonstrate the behaviors that define our culture.
• Maintain regular communication with the team through shift updates, store meetings, written communication, and individual check-ins as appropriate to staffing and scheduling.
• Address behavior, morale, or culture issues early by coaching, resolving conflict, and reinforcing standards.
• Recognize strong performance in timely and meaningful ways to reinforce desired behaviors.
• Ensure new team members receive a positive onboarding experience with proper introductions, early coaching, and clear expectations.
• Stay visible and accessible on the sales floor; engage with team members throughout shifts to support, coach, and maintain connection.
• Ensure consistent execution of all daily operations in convenience retail, kitchen operations, and fueling.
• Uphold brand standards for WACS (Wicked Awesome Customer Service), CABS (Clean and Bright Stores), and FREDDY (Fresh, Delicious, and Ready) across all shifts.
• Maintain compliance with safety, food handling, environmental, and regulatory requirements.
• Ensure all team members follow safety, security, and emergency procedures.
• Resolve guest questions, concerns, and complaints with urgency and ownership.
• Ensure full execution of the FriendShip Kitchen Food Program, upholding food safety, quality, and presentation standards.
• Verify that food is Fresh, Delicious, and Ready (FREDDY) at all times.
• Oversee proper ordering, receiving, storage, preparation, and replenishment of all foodservice items.
• Maintain compliance with company standards and all local Health Department regulations.
• Ensure accurate merchandising according to planograms, seasonal programs, and promotional directives.
• Maintain awareness of monthly promotions and support the team in effective implementation.
• Recruit, hire, onboard, and train team members to meet performance and service expectations.
• Provide ongoing coaching, clear feedback, and timely correction of behaviors that do not meet standards.
• Develop the Assistant General Manager (AGM) by delegating meaningful responsibilities and building the skills needed for the AGM to lead the store competently when the GM is not present.
• Maintain clear role expectations and accountability for all team members.
• Monitor indicators of engagement such as attendance, performance, and team feedback; act early when concerns arise.
• Ensure schedules balance fairness, labor targets, business needs, and team availability.
• Work alongside the team when needed to support operations, especially during peak periods or staffing gaps.
• Maintain proficiency in all key store functions to train and coach team members including AGMs.
• Partner closely with AGMs to ensure continuity of leadership across shifts.
• Provide clear direction and delegation so the team understands priorities and expectations throughout the day.
• Manage labor, inventory, and controllable expenses responsibly by balancing team needs, guest experience, operational standards, and budget expectations.
• Ensure accurate cash handling, documentation, and reporting.
• Regularly review daily and shift reports to ensure accuracy and policy compliance.
• Work closely with the Store Auditor to resolve discrepancies and maintain reporting accuracy.
• Conduct required inventory counts (cigarettes, lottery, high-value items).
• Conduct competitive gas price checks and submit updates according to company procedures.
• Publish weekly staffing schedules in Paylocity at least two weeks in advance, aligning staffing to business needs while minimizing overtime.
• Maintain accurate schedules, payroll records, and documentation.
• Ensure compliance with company policies, procedures, and operational standards.
• Manage vendor relationships and ensure timely ordering and delivery.
• Keep all required reports, logs, and certifications up to date.
• Maintain a safe, orderly, and compliant workplace for guests and employees.
• Perform additional duties as required to support store operations, team needs, and business objectives.

Benefits

• Weekly Pay
• Flexible Hours
• Promotions
• Bonuses
• Benefits
• 100% employee-owned company (ESOP)