Coach Jobs

About The Position

Requirements

• A bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support.
• Experience (typically 3 years or more) using varied technology concepts related to electronic file storage, desktop management, networked print services, or other applicable technologies.
• Experience supporting Windows personal computers and laptops.
• Experience supporting printers, multi-function devices, etc.
• Experience supporting personal mobile computing devices (smartphones, tablets, etc.).
• Knowledge of Active Directory Users and Computers and Group Policy Management.
• Knowledge of MECM or other desktop management tools and strategies.
• Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
• Demonstrated excellent written and oral communication skills.
• Excellent interpersonal, customer service and teamwork skills (including with technical peers).
• Ability to routinely move and transport computer equipment up to 50 pounds.
• Understanding of leadership skills necessary to effectively supervise and manage a team of IT Support professionals.

Nice To Haves

• Experience supporting Apple computers and laptops.
• Experience in a healthcare or dental setting.
• General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
• Previous experience leading a team, preferably of IT support professionals.

Responsibilities

• Serves as the primary escalation point for complex or high-impact issues.
• Guides IT Support Analysts and IT Support Consultants in troubleshooting, security-patch planning, and lifecycle management of Windows and MacOS environments.
• Manages day-to-day ticket queues and project priorities.
• Coaches staff through regular feedback and mentoring.
• Coordinates training for service level consistency.
• Monitors compliance with Information Technology Services policies, software licensing requirements, and data-security standards.
• Partners with campus stakeholders to anticipate technology needs.
• Champions process improvements.
• Reports service metrics to leadership.

Benefits

• Exceptional health coverage
• University-paid life insurance
• Robust retirement plans
• Generous leave policies
• 24/7 support services
• Well-being resources
• Access to UI Health Care specialists
• Advanced training
• Leadership development
• Tuition assistance