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Claims Consultant - Advertising / Personal Injury

CNA Insuranceβ€’Downers Grove, IL
β€’$72,000 - $141,000β€’Hybrid

About The Position

The Claims Consultant is an individual contributor responsible for the strategic management and resolution of highly complex claims involving personal and advertising injury exposures, including intellectual property, class action, and commercial disparagement. The role reviews coverage and formulates coverage position letters based on jurisdictional issues and relevant case law. It coordinates claim resolution activities in accordance with company protocols and quality and customer service standards. Regular communication with customers and insureds is required, and the position may be dedicated to specific accounts.

Requirements

  • Advanced technical and product-specific expertise, claims resolution skills, and knowledge of insurance and claims principles, practices, and procedures.
  • Strong communication, negotiation, and presentation skills.
  • Ability to interact effectively with all levels of internal and external business partners.
  • Advanced analytical and problem-solving skills, including the ability to manage and prioritize multiple projects.
  • Ability to deal with ambiguous situations and issues.
  • Creativity in resolving unique and challenging business problems.
  • Knowledge of Microsoft Office Suite and other business-related software.
  • Ability to adapt to change and value diverse opinions and ideas.
  • Ability to evaluate claims using cost-benefit analysis.
  • Ability to comprehend complex claim facts and issues and articulate claim analyses in presentations and internal reports.
  • Ability to implement strategies with a proactive, long-term view of business goals and objectives.
  • Bachelor's degree or equivalent experience.
  • Typically, at least eight years of claims experience.

Nice To Haves

  • Professional designation preferred.

Responsibilities

  • Manage highly complex claim investigations, including coverage, liability, compensability, and damages.
  • Determine whether major claims should be settled or litigated and implement appropriate resolution strategies.
  • Manage loss costs and claim expenses.
  • Manage investigative activity and litigation on major claims, including timely posting of appropriate reserves.
  • Coordinate discovery and litigation strategy with staff counsel or panel attorneys.
  • Negotiate highly complex settlement packages and authorize payments within the scope of authority.
  • Settle claims in a cost-effective manner and ensure timely issuance of disbursements.
  • Coordinate third-party recovery with the subrogation or salvage unit.
  • Recommend claims processes and resolution strategies to management.
  • Analyze claims activity and prepare and present reports to management, internal business partners, and clients.
  • Work with attorneys, account representatives, agents, doctors, and insureds on the handling or disposition of highly complex claims.
  • Stay current on state and territory regulations, issues, industry activity, and trends.
  • Potentially participate in industry trade groups.
  • Provide guidance and assistance to less experienced claims staff and other functional areas.
  • Enter data that accurately reflects claim circumstances and other information relevant to business outcomes.

Benefits

  • Comprehensive and competitive benefits package intended to support employees' and their family members' physical, financial, emotional, and social wellbeing.

Career Resources

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