Cloud Support Engineer Jobs

About The Position

Requirements

• Two years of operations experience providing application infrastructure support.
• One year performing system administration support for Windows or Linux.
• TS/SCI with Full Scope Poly clearance.
• FBI CJIS Investigation.
• Knowledge of Microsoft operating systems and products, including Microsoft Windows, Windows Servers, Microsoft Office 365, SharePoint, and Microsoft Teams.
• Ability to troubleshoot and resolve basic or routine system hardware, software, or networking problems.
• Ability to communicate effectively orally and in writing, and translate technical terminology into language understandable to non-technical employees.
• Interpersonal, problem-solving, organizational, and multitasking skills.
• Ability to apply standard methodologies, techniques, procedures, and criteria.

Nice To Haves

• Bachelor of Science in Computer Science or another technical discipline.
• Experience supporting Azure or AWS cloud.
• Microsoft Azure Fundamentals certification.
• CompTIA Security+ certification.

Responsibilities

• Troubleshoot system issues using diagnostic tools such as netmom, windbg, and custom application tools.
• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives.
• Review system logs to identify and mitigate system issues.
• Use the knowledge base to troubleshoot, identify, and resolve system issues.
• Update knowledge-base troubleshooting guides and lessons learned as required.
• Document incident fixes and recommend system improvements to the engineering team for consideration in future releases.
• Document system issues that result in outages and coordinate changes through the change management process.
• Support collaboration across operations, development teams, and external partners.
• Support tiger-team calls to streamline knowledge sharing and timely resolution of system issues.
• Monitor solution performance according to client specifications and SLAs, escalating as needed.