Cloud Engineer 3 Vercel Platform Support Engineer

The AES Group•Chicago, NC

About The Position

The AES Group is seeking a Cloud Engineer 3 – Vercel Platform Support Engineer to support and operationalize its Vercel hosting platform, Adobe Experience Manager (AEM), and related digital experience platforms. The engineer will establish reliable, secure, scalable, and standardized operations for enterprise web applications built with technologies such as Next.js, React, APIs, and cloud-native architectures. The role partners with application development teams, product owners, architects, security and infrastructure teams, business stakeholders, and external vendors. It establishes platform governance, improves service reliability, manages incidents, supports deployments, and develops repeatable operational processes. The successful candidate will help bring newly introduced platforms to operational maturity, create support procedures and documentation, and align operations with Caterpillar IT General Controls (ITGC) and security directives. The role includes operational support and administration for Vercel, AEM as a Cloud Service, and related platforms; monitoring and incident response; CI/CD and release management; platform security and integrations; and continuous improvement. It also includes on-call support, major incident response, disaster recovery planning and testing, and training platform support teams before the platforms handle production, customer-facing traffic. The AES Group is a technology and engineering consulting company that has operated for over 20 years and has supported more than 40 business enterprises, including Fortune 500 companies.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
5–7+ years of relevant IT, cloud engineering, or platform operations experience.
At least 5 years of hands-on AWS experience.
Demonstrated expertise supporting Adobe Experience Manager (AEM) as a Cloud Service and associated digital experience platforms.
Strong understanding of AEM architecture, Dispatcher, CDN configurations, cloud deployments, and enterprise integrations.
Experience supporting Vercel or modern web hosting platforms used for enterprise applications.
Experience with platform monitoring, observability, incident management, root cause analysis, and service restoration.
Experience managing CI/CD pipelines, application deployments, release processes, and environment configurations.
Knowledge of platform security, access management, certificates, compliance, and operational governance.
Experience supporting integrations involving enterprise content management, digital asset management, CDN services, and cloud platforms.
Familiarity with Next.js, React, APIs, and cloud-native application architectures.
Strong troubleshooting, problem-solving, communication, and stakeholder management skills.
Ability to establish operational procedures, support documentation, service maturity standards, and repeatable processes.
Ability to collaborate effectively with development teams, infrastructure teams, security stakeholders, product owners, and external vendors.

Nice To Haves

Experience operationalizing a new platform or establishing a platform support model from the ground up.
Experience with Vercel platform administration, governance, monitoring, deployment management, and enterprise integrations.
Experience with Adobe Experience Manager, AEM Sites, AEM Assets, Adobe Target, and Workfront.
Familiarity with Akamai/CDN, Azure integrations, and enterprise publishing platforms.
Experience with IT service management, ITGC controls, security directives, disaster recovery, and service maturity frameworks.
Experience automating operational processes and reducing recurring incidents.
Experience creating platform service offerings, support models, knowledge bases, and training materials.

Responsibilities

Provide operational support, administration, and reliability management for Vercel, AEM as a Cloud Service, and related digital experience platforms.
Support AEM environments, including Author, Publish, Dispatcher, CDN, and associated integrations.
Monitor platform health, application availability, performance, and service reliability using enterprise monitoring and observability tools.
Lead production incident resolution, troubleshooting, service restoration, root cause analysis, and preventive action implementation.
Manage CI/CD pipelines, deployment activities, release coordination, environment promotions, and application configuration changes.
Support platform security, user access management, permissions, certificate renewals, and compliance activities.
Maintain integrations across AEM, DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and other enterprise digital marketing platforms.
Administer platform environments, workflows, replication monitoring, configuration management, and access controls.
Support modern web applications built with Next.js, React, APIs, and cloud-native architectures.
Participate in on-call support, major incident response, disaster recovery planning, and recovery testing.
Develop and maintain operational runbooks, knowledge articles, support documentation, and standard operating procedures.
Evaluate platform enhancements, product releases, and new features, and recommend adoption and implementation strategies.
Perform capacity planning, performance tuning, and platform optimization.
Partner with product owners and business stakeholders to prioritize platform improvements and support requests.
Establish platform governance, service ownership, operational processes, and standardized service offerings.
Drive automation, continuous improvement, technical debt reduction, and operational maturity.
Establish service documentation and evidence of compliance with Caterpillar ITGC and security requirements.
Train existing platform support teams and establish repeatable support processes before platforms handle production, customer-facing traffic.