Clinical Specialist Jobs

About The Position

Requirements

• One (1) year of related experience
• HS diploma, GED or equivalent related job experience
• Medical office/business professionalism required
• Patient advocate
• Excellent customer service skills
• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
• Very detail orientated and well organized
• Ability to communicate clearly and effectively with other associates and patients
• Work under stress with interruptions and deadlines
• Energetic and self-motivated
• Team player
• Excelling problem solving ability
• Ability to multi-task
• Exhibit empathy in all interactions
• Ability to read, analyze and interpret insurance forms
• Follow procedures and instructions
• Read English
• Operate and enter data into electronic software platforms efficiently and accurately

Nice To Haves

• Optical or Healthcare background preferred

Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to: Pre-testing and specialty testing and accurately documenting results in EMR
• Initiate remote technician and remote doctor video conferencing
• Assist remote doctor and remote technician to complete additional testing required for a remote exam
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
• Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands to include traveling to other locations.