Clinical Support Specialist

MTC Care•Bangor, ME

20d

About The Position

The Clinical Support Specialist (CSS) provides onsite clinical facilitation and remote administrative support. Onsite, the CSS works with clinicians to facilitate patient care visits, including visits conducted in person or through telehealth. Remote duties include chart preparation and Behavioral Health Integration (BHI). The role may require up to five days per week onsite or a combination of remote and onsite work, varying by week according to team and business priorities. The CSS supports behavioral health services for patients in skilled nursing and assisted living communities. The role requires adapting to changing schedules, facility partner needs, clinician needs, and developments in the healthcare industry. The position may involve travel to clinics and exposure to healthcare-facility conditions.

Requirements

High school diploma at minimum.
Basic working knowledge of medical terminology.
Experience using online healthcare tools.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to maintain confidentiality and comply with requirements for sensitive medical information, including HIPAA-protected information and PHI.
Commitment to high-quality customer service and communication.
Ability to embrace a company culture of caring and kindness.
Dedicated home office space with a closing door, free from distractions, and meeting HIPAA and PHI standards.
Reliable home internet connection.
Valid driver’s license and reliable transportation.
Ability to travel up to one hour in any direction from the home office to cover clinics when needed.
Ability to perform the described physical activities, including standing, walking, seeing, speaking, hearing, typing or using manual equipment, reaching, and regularly stooping, bending, and crouching; close-up corrected vision is required.
Ability to lift, push, or pull up to 30 pounds without restrictions.
Ability to remain sedentary for extended periods while performing administrative tasks.

Nice To Haves

At least one year of experience in a healthcare setting; preferred but not required.
Medical Assistant or CNA certification.

Responsibilities

Educate patients about their behavioral health visits, whether the clinician conducts the visit in person or via telehealth.
Provide technical support for telehealth visits, including preparing rooms and equipment.
Access vitals and other relevant information from facility electronic medical records (EMRs) to support clinicians.
Obtain patient referral documents as needed.
Act as a liaison between clinicians and facility staff.
Interact with facility staff and family members as necessary.
Properly handle and clean MTC Care equipment.
Complete assigned Behavioral Health Integration cases within required timelines by gathering information from patient medical records and entering it into the company’s BHI system or software.
Access facility EMRs and record relevant information in the company’s electronic health record (EHR) system to prepare for clinical visits.
Work with clinicians to help ensure patient visits run smoothly and efficiently.
Perform assigned core functions as operational needs, schedules, and facility or clinician requirements change.