Clinical Support Specialist

VieMed Healthcare • Denver, CO

13h • Onsite

About The Position

The Clinical Support Specialist enters and manages customer, account, and patient information in computer systems, using source documents and current patient database and billing systems. The role checks information for accuracy and completeness, researches missing information, applies data-entry procedures, generates reports, stores completed work, and performs backup operations. It also involves scanning documents, printing files, responding to information requests, maintaining confidentiality and data security, and ensuring office equipment is used properly.

The specialist reads and understands medical documentation and interacts professionally with physicians, patients and families, and coworkers. The position requires clear communication with the manager and other superiors, effective working relationships, and the ability to handle confidential information with discretion. Other accreditation duties and office responsibilities may be assigned. The role is based in an office environment and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Duties may change with or without notice.

Requirements

• High school diploma preferred.
• Computer training or certification is an asset.
• Experience with MS Office and data programs.
• Familiarity with administrative duties.
• Experience using office equipment such as a fax machine and scanner.
• Excellent knowledge of correct spelling, grammar, and punctuation.
• Organization skills and ability to stay focused on assigned tasks.
• Strong personal motivation and ability to work independently and with direction.
• Ability to compose reports, memos, letters, and other correspondence.
• Ability to prepare and write reports and summaries of work or work projects.
• Ability to prioritize workload and meet strict deadlines.
• Ability to communicate clearly and concisely across multiple levels within the company.
• Ability to use discretion when working directly with or developing confidential information.

Nice To Haves

• Computer training or certification.
• Experience with MS Office and data programs.
• Familiarity with administrative duties.
• Experience using office equipment such as a fax machine and scanner.

Responsibilities

• Enter customer, account, and patient information into computer systems from source documents.
• Compile, verify, and sort information by priority before data entry.
• Review data for deficiencies or errors, correct incompatibilities when possible, and check output.
• Research and obtain information needed to complete incomplete documents.
• Apply data program techniques and procedures.
• Generate reports, store completed work in designated locations, and perform backup operations.
• Scan documents and print files as needed.
• Keep information confidential and comply with data integrity and security policies.
• Respond to information queries and access relevant files.
• Use office equipment properly and address malfunctions.
• Learn and maintain knowledge of the current patient database and billing system.
• Read and understand medical documentation.
• Interact professionally with physicians, patients and families, and coworkers.
• Answer telephone calls politely and professionally.
• Communicate clearly and appropriately with the manager and other superiors.
• Establish and maintain effective communication and good working relationships with coworkers for the patient's benefit.
• Complete other accreditation duties or office responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED