Clinical Support Specialist - Midwest

Hyperfine

4d • $100,000 - $120,000 • Remote

About The Position

Hyperfine, Inc. is a health technology company focused on accessible diagnostic imaging and the maker of the Swoop® portable, ultra-low-field MRI brain imaging system. The Clinical Support Specialist provides initial training and ongoing support to customer teams—including physicians, nurses, radiographers, MRI technologists, and other personnel—in the use of the Swoop System. The specialist consults with customers on integrating the system into clinical workflows and procedures, supporting clinical adoption, utilization, customer engagement, and account activities.

The role partners with Sales, Marketing, Clinical Science, R&D, Product, and Clinical Applications teams throughout the sales cycle and after installation. It provides clinical and technical support for implementations, training, product evaluations, studies, demonstrations, image reviews, and software or firmware upgrades. The position is based in an assigned Midwest territory, with a home-based office and travel of up to 75% within and outside the territory, including occasional weekend travel.

Requirements

• Associate’s degree in Radiology Sciences or a related field.
• Registered Technologist credential with the ARRT and current credentialing in MR, or equivalent.
• At least 3 years of clinical MR imaging experience, or similar experience such as 3 years of X-ray plus 2 years of MRI experience in a hospital setting.
• At least 2 years of experience operating in clinical applications or clinical training.
• In-depth ability to understand critical-care settings and make consultative clinical recommendations to optimize procedures.
• Experience working with diverse stakeholders, including physicians, business administration, and clinical personnel.
• Ability to build effective relationships with customer stakeholders and support clinical workflow adoption.
• Strong problem-solving skills and sound judgment.
• Hands-on, accountable team player able to deliver agreed-upon tactical performance metrics.
• Excellent written and verbal communication skills.
• Highly organized, able to multitask, articulate, analytical, technically savvy, and professional.
• Strong computer skills.
• Self-driven and self-sufficient, with a positive, team-oriented attitude.
• Excellent time management, including managing daily schedules, travel plans, and expenses.
• Reside in the assigned territory and be able to work from a home-based office.
• Able to travel up to 75% of the time within and outside the territory, including occasional weekend travel.
• Able to work long hours and execute under pressure with short turnaround times.
• Live near a major airport and have an automobile for ground transportation.
• Must be authorized to work for any employer in the United States; Hyperfine cannot provide or assume employment visa sponsorship now or in the future.

Responsibilities

• Train hospital staff in the safe and effective use of Hyperfine products in clinical areas, including workflow changes that optimize product value and utilization.
• Provide customized training and support for new Swoop System operators and maintain strategic customer relationships after installation.
• Develop relationships with key hospital personnel and advise on best practices and use cases.
• Provide clinical input and feedback to R&D on new projects.
• Identify customer needs and potential opportunities within the installed base, and relay them to Sales.
• Support new product evaluations and clinical studies.
• Help customer sites optimize standard procedures and workflows.
• Support adoption and utilization activities and escalate retention, expansion, attrition, and product-gap opportunities with recommended follow-up actions.
• Provide technical support during sales cycles, including site visits and product demonstrations as needed.
• Support Swoop utilization activities and assigned opportunities to strengthen client relationships and increase adoption within facilities or networks.
• Collaborate with internal stakeholders to share customer feedback, identify trends, and make introductions that increase value for customers and Hyperfine.
• Work with teammates and RN counterparts to support existing and prospective customers.
• Represent Hyperfine and demonstrate products at trade shows and society meetings.
• Support MRI peer-champion and Key Opinion Leader development activities.
• Apply MRI safety and screening knowledge, including analysis of contraindications for portable low-field versus high-field MR.
• Use MRI sequence and protocol knowledge to optimize workflows.
• Support customer scanner software and firmware upgrades.
• Perform scanner implementations at customer sites and conduct virtual and on-site scanner training.
• Participate in image reviews with customer physicians and Hyperfine medical officers; provide backup support for image demonstrations, case reviews with healthcare staff, and trade-show image support and case reviews.

Benefits

• Eligible to participate in Hyperfine’s corporate bonus plan.
• Eligible to participate in Hyperfine’s equity plans. No specific benefit details are provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree