Clinical Support Specialist Supervisor

DESC•Seattle, WA

1d•$94,881 - $107,350•Onsite

About The Position

The Clinical Support Specialist Supervisor performs the duties of a Clinical Support Specialist while coordinating clinical services for residents with the Project Manager, Project Assistant, Residential Counselor Supervisor, Residential Counselors, community case managers, and outside provider agencies. The supervisor directly supervises Clinical Support Specialists and, if applicable, a Housing Stabilization Specialist, and provides clinical oversight of services delivered to clients. The role also works with program and agency management on operational needs. The position provides on-site service coordination, carries a small caseload, supports residential staff with milieu therapy and crisis management, and helps residents build trust, achieve housing stability, and access appropriate services and activities. The supervisor also supports building operations and property management as needed.

Requirements

A relevant bachelor's degree, or qualifying relevant work experience and supervisory-skills training as detailed in the education and experience requirements.
Two years of relevant human-services work experience; experience with adults affected by homelessness, economic disadvantage, mental illness, or substance use disorders is preferred. Personal lived experience may substitute for some work-experience requirements.
One year of supervisory or leadership experience.
Current Washington Department of Health minimum credential as an Agency Affiliated Counselor, or ability to obtain it upon hire.
Alternative education and experience pathways include a bachelor's degree in any field plus one additional year of paid social-services case-management experience; a relevant associate degree plus two additional years of relevant paid case-management experience; an associate degree in any field plus two additional years of highly relevant case-management experience and formal supervisory-skills training; or a combination of two years of highly relevant paid case-management experience, two additional years of relevant work experience, and formal supervisory-skills training.
Examples of relevant degrees or coursework include social work, psychology, sociology, anthropology, counseling, behavioral science, social and human services, mental health or counseling, chemical dependency and rehabilitation, youth and family support services, early childhood education or child welfare, prevention and early intervention, community development and housing, and policy and advocacy.
Ability to sit for long periods, communicate by talking and hearing, lift and carry items weighing up to 25 pounds, and operate computer hardware systems.
Vision abilities required include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Master's degree in social work, counseling, administration, public health, or another relevant field.
Case-management or housing-navigation experience (SCM only).
Two or more years of supervisory experience in settings serving people with histories of homelessness and/or behavioral-health conditions.

Responsibilities

Directly supervise Clinical Support Specialists and, if applicable, the Housing Stabilization Specialist in casework and other duties.
Oversee documentation standards for quality and frequency.
Work with the Project Manager to hire and orient Clinical Support Specialists and Housing Stabilization Specialists.
Provide on-site service coordination for program residents while carrying a small caseload.
Support Residential Counselors in milieu therapy, crisis management, and daily building operations.
Engage residents using creative, resourceful strategies that build trust and confidence.
Meet with residents and their community case managers to develop Integrated Service Plans outlining goals and strategies for housing success.
Facilitate connections to outside case management when appropriate.
Maintain contact with community case managers to address crises and monitor progress; regularly update resident progress in service files.
Assist with building operations and other property management functions as assigned.
Intervene in crises and assist with building rule enforcement as necessary.
Chart significant resident events in a daily log and read the log daily.
Interact with residents in common areas and publicize available services.
Assist residents in forming interest groups or therapeutic support groups and facilitate them when appropriate.
Plan outings and on-site activities to develop residents' activities-of-daily-living skills and increase meaningful activity.
Work with residents and staff to identify needs for additional on-site services, groups, and activities.
Assist with coordinating the meal program.
Facilitate community meetings.
Participate in staff meetings and trainings.
Perform other duties as assigned.