Clinical Support Specialist

UPMC•Monroeville, PA

10d

About The Position

Magee - Women's Hospital of UPMC is hiring a casual Clinical Support Specialist to support Women's Imaging Monroeville. The position works day shifts and requires rotating weekend and holiday availability. Under the general direction of the Manager/Coordinator, the specialist maintains operations for specific support functions or satellite areas, performs a broad range of clinical support services involving direct customer interaction, and serves as a team leader and resource to help ensure services are provided efficiently.

Requirements

High school graduate or GED equivalent.
At least 12 months of previous experience using computers, maintaining patient records, and/or working in reception.
Ability to assume a leadership role in the absence of immediate supervision.
In-depth working knowledge of Hospital and Radiology Information Systems.
Knowledge of third-party healthcare coverage and billing requirements.
Interpersonal and communication skills to interact effectively with patients, physicians, consumers, and other healthcare professionals.
Act 34 clearance.

Responsibilities

Maintain office equipment and inform appropriate personnel when service is needed.
Interact directly with patients, family members, staff members, and healthcare professionals, and solve problems using independent judgment.
Use computer systems to enter, retrieve, edit, and print data as required.
Answer work-area telephones and triage calls as appropriate.
Obtain and enter patient demographic and insurance information for registration and billing as required, and understand imaging procedure pre-authorization requirements.
Retrieve or instruct patients to obtain prior images or medical records needed for review at the time of testing.
Provide general clerical support and serve as a resource for imaging support personnel; maintain in-depth knowledge of department functions such as scheduling, the mammography screening program, and file maintenance.
Maintain and retrieve patient records in accordance with hospital and departmental confidentiality policies.
Follow mandatory reporting procedures for incidents or serious events that affected or could have affected patient care.
Compile documentation needed to process patients upon arrival and prepare departmental reports and forms as required.
Obtain information and schedule examination appointments; use judgment to determine the appropriate level of service based on clinical needs, clarify pre-authorization requirements, and provide patients with examination preparation instructions and assistance.
Maintain inventory and order supplies as required.