Clinical Support Specialist
About The Position
Aria Care Partners is a national provider of onsite dental, vision, hearing, and podiatry care to long-term care and skilled nursing facilities. The Clinical Support Specialist provides administrative support to the clinical care coordinator team. Duties include monitoring and running reports, creating visit notifications, sending emails on behalf of Clinical Specialists using established Outlook templates, maintaining basic patient chart information in Salesforce and NextGen, and performing other assigned duties. This is a full-time position with standard business hours, Monday through Friday. Project support may require temporary adjustments to those hours as needed. The position reports to the office for the first six months and may then qualify for a hybrid arrangement after successful training and satisfactory performance.
Requirements
- High school diploma or equivalent.
- One to two years of applicable experience.
- Proficient use of Excel and Word.
- Ability to manage and coordinate supplies and equipment with a high level of organization.
- Ability to prioritize and address multiple demands concurrently.
- Ability to work within a team.
- Openness to continuous process improvement and seeking ways to improve processes.
- Ability to think on your feet and find solutions to a variety of unique issues.
- Alignment with the company’s core values: Care Fully, Strive for Excellence, and Team Works.
Nice To Haves
- Associate or bachelor’s degree.
Responsibilities
- Monitor and run reports from EMR systems.
- Send emails to facilities on behalf of the peer group using established Outlook templates and verbiage.
- Update basic information in patient charts as needed in Salesforce and NextGen.
- Maintain relevant patient documents in Salesforce.
- Provide administrative support to the clinical care coordinator team, including creating visit notifications.
- Perform other duties as needed.
Benefits
- Paid time off and paid holidays for full-time employees.
- 401(k) retirement plan with company match.
- Medical, dental, and vision insurance.
- Company match for HSA contributions.
- Flexible spending account (FSA).
- Company-paid employee assistance program (EAP).
- Life and disability insurance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
