Clinical Support Specialist

Center for Disability Services•Albany, NY

3d•$18 - $21

About The Position

The Clinical Support Specialist provides administrative and practical support to patients, providers, clinicians, and the clinical practice. The role includes customer service, billing and tracking insurance or funding requirements, master scheduling new evaluations and daily appointments, and monitoring documentation, scheduling needs, and prior authorizations. The position also supports clinical sessions, patient transfers, upkeep of clinical spaces and equipment, equipment logs, and organization and cleanliness of the clinical area. The role reports to the Director of Clinical Services.

Requirements

High school diploma or GED.
Familiarity with insurance and medical billing.
Familiarity with scheduling in an Electronic Medical Record (EMR).
Detail-oriented, organized, and able to work independently.
Must be at least 18 years old to apply.
Ability to routinely lift, bend, push, and pull while handling files, supplies, patients, and equipment weighing up to 75–150 lbs.

Responsibilities

Provide excellent customer service to patients and providers.
Perform administrative support functions, including billing and tracking insurance or funding requirements.
Create master schedules for new evaluations and daily appointments.
Monitor and track clinician documentation, scheduling needs, and prior authorizations for services.
Make confirmation calls, enroll patients, schedule appointments, and track insurance requirements.
Manage incoming and outgoing practice calls and customer service requests.
Support clinicians and providers with lifting, transfers, and assistance during clinical sessions.
Maintain clinical space and equipment, including equipment logs and monitoring the need for repairs or routine service.
Maintain the cleanliness and organization of clinical space.