Clinical Support Specialist

The Elizabeth Hospice • Escondido, CA

6d • $30 - $36 • Onsite

About The Position

The Clinical Support Specialist coordinates patients’ clerical and communication needs from admission through discharge. The role performs a wide variety of clerical and, when applicable, clinical support duties for an assigned Clinical Services Team. These include maintaining clinical records, preparing for Interdisciplinary Group (IDG) meetings, processing and tracking physician orders and patient authorization requests, and supporting certifications. The specialist helps ensure timely, accurate communication among patients, staff, physicians, and the team manager.

The Elizabeth Hospice serves San Diego County and south Riverside County and is a nonprofit hospice organization. The position is based in an office Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends or on-call responsibilities. Occasional travel for workshops or between office locations may be required. Salary is $30.00–$36.00, determined by years of licensure and hospice experience.

Requirements

• High school diploma or equivalent.
• Three to four years of experience in the healthcare field.
• Working knowledge of medical terminology.
• Working knowledge of HIPAA regulations.
• Proficiency in typing and Microsoft Office, with the ability to learn new software applications.
• Excellent customer service skills.
• Ability to communicate effectively, verbally and in writing, with staff, patients, physicians, and community agencies.
• Ability to manage time efficiently.
• Attention to detail, excellent organizational skills, and discretion in handling confidential patient information.
• Professionalism and experience interfacing with all levels of management and personnel.

Nice To Haves

• LVN license.
• Current California driver’s license and proof of insurance.

Responsibilities

• Generate and monitor staff data-integrity reports for compliance, including Patient Task Reports, Unverified Services Reports, and other requested reports.
• Generate, process, and track physician recertifications and DNR/POLST forms to ensure timeliness and accuracy.
• Collaborate with Medical Records staff to ensure orders are presented to providers at IDG meetings for completion as needed.
• Compile, update, and maintain clinical-record components from admission through discharge, including patient-status, level-of-care, location, mortuary, CDAP, and family and friends resource changes when requested by qualified field staff or a clinical leader.
• Prepare correspondence and reports for the team and other requests, including therapy referrals and packets for NP/MD visits.
• Answer calls from patients and caregivers and facilitate professional, compassionate communication with staff, patients, and families; respond to questions promptly, including through TigerText when appropriate.
• Liaise between mortuaries and hospice physicians to ensure death certificates are completed accurately and promptly.
• Request Health & Physical (H&P) and inpatient records from hospitals and Skilled Nursing Facilities.
• Add and update mortuary, friends, and family resources in the EHR as requested by IDG.
• Work with hospice physicians to resolve or clarify conflicting, missing, or unclear codes and diagnoses, and run note-audit reports.
• Prepare materials and coordinate setup for IDG meetings, including the Part D Covered/Uncovered Query for physician review.
• Generate, scan, and fax Patient Status Reports to community physicians.
• Generate staff bereavement lists and process sympathy cards.
• Perform clerical duties supporting clinical teams, including faxing, scanning, printing, and copying.
• Provide backup support to other Clinical Support Specialist staff as needed.
• Monitor and track clinical staff Unscheduled Paid Time Off (USPTO) in the Excel Staff Schedule.
• Complete special projects and other assignments as requested by the Clinical Manager.
• Review monthly medical-supply-use reports and ensure the medical supply closet is stocked, organized, and free of expired items.
• Adhere to E-way standards while performing all job duties.

Benefits

• Benefits package with multiple plan offerings and generous employer contribution.
• 401(k) retirement plan with employer match.
• Paid time off, paid holidays, and a birthday benefit.
• Employee development program managed by an in-house education department.
• Tuition reimbursement.
• Monthly mileage reimbursement.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED