Clinical Support Specialist Supervisor

Downtown Emergency Service Center•Seattle, WA

About The Position

The Clinical Support Specialist Supervisor performs the duties of a Clinical Support Specialist while coordinating clinical services for program residents in collaboration with program staff, community case managers, and outside provider agencies. The supervisor directly supervises Clinical Support Specialists and, if applicable, a Housing Stabilization Specialist, and provides clinical oversight of services residents receive. The role also works with the Project Manager and other administrative and management staff on program and agency operations. The supervisor provides on-site service coordination while carrying a small caseload, supports residential staff in milieu therapy, crisis management, and daily building operations, and helps residents engage with services and pursue housing stability. The position also contributes to building operations, group and activity planning, community meetings, documentation, staff meetings, and training.

Requirements

A bachelor's degree relevant to social services or management; demonstrated ability to supervise or lead teams in fast-paced, complex social service or other programming may substitute for the degree requirement.
Two years of relevant human services experience, preferably with adults experiencing homelessness, economic disadvantage, mental illness, or substance use disorders; personal lived experience may substitute for some work experience.
One year of supervisory or leadership experience.
Current Washington Department of Health minimum credential as an Agency Affiliated Counselor, or ability to obtain it upon hire.
Education and experience requirements may also be met through the listed combinations of relevant degrees, paid case management experience, highly relevant work experience, and formal supervisory-skills training.

Nice To Haves

Master's degree in social work, counseling, administration, public health, or another relevant field.
Case management or housing navigation experience (SCM only).
Two or more years of supervisory experience in settings serving people with histories of homelessness and/or behavioral health conditions.

Responsibilities

Directly supervise Clinical Support Specialists and, if applicable, the Housing Stabilization Specialist in their casework and other duties.
Oversee documentation standards, including quality and frequency.
Work with the Project Manager to hire and orient Clinical Support Specialists and Housing Stabilization Specialists.
Provide on-site service coordination for program residents while carrying a small caseload.
Support Residential Counselors in providing milieu therapy, managing crises, and handling daily building operations.
Engage residents through creative, resourceful strategies that build trust and confidence.
Meet with residents and their community case managers to develop Integrated Service Plans outlining goals and strategies for housing success.
Connect residents with outside case management as appropriate.
Maintain contact with community case managers to resolve crises and monitor progress against Integrated Service Plans; regularly update resident progress in service files.
Assist with building operations and other property management functions as assigned.
Intervene in crises and assist with enforcing building rules as necessary.
Document significant resident events in a daily log and read the log daily.
Interact with residents in common areas and publicize service availability.
Help residents form interest groups or therapeutic support groups and facilitate them when appropriate.
Plan outings and on-site activities to develop residents' activities-of-daily-living skills and increase meaningful activity.
Work with residents and staff to identify needs for additional on-site services, groups, and activities.
Assist with meal program coordination.
Facilitate community meetings.
Participate in staff meetings and trainings.
Perform other duties as assigned.