Client Service Associate Jobs

About The Position

Requirements

• 1-5+ years of experience in financial services, wealth management, investment management, or boutique RIA firm
• Experience supporting client-facing workflows, service requests, account maintenance, onboarding, documentation, scheduling, or operational follow-up
• Strong written and verbal communication skills with a polished, professional, and client-service-oriented presence
• High attention to detail when reviewing forms, updating records, tracking requests, preparing documents, and handling client information
• Ability to manage multiple priorities, deadlines, service items, and follow-up tasks with accuracy, responsiveness, and accountability
• Professional judgment and discretion when handling confidential client, financial, business, and firm information
• Organized, collaborative, and comfortable working closely with advisors, client service team members, operations teams, custodians, and clients
• Proficiency with Microsoft Office, including Outlook, Word, Excel, Teams, shared calendars, digital files, CRM updates, and general office technology

Nice To Haves

• Bachelor’s degree, relevant coursework, or equivalent professional background in business, finance, communications, economics, public affairs, or a related field
• Prior experience in wealth management, an RIA, banking, investment management, insurance, accounting, or another high-touch professional services environment
• Familiarity with account opening, onboarding, account maintenance, document collection, scheduling, CRM updates, or service-request workflows
• Exposure to CRM systems, custodial platforms, financial planning tools, portfolio reporting software, e-signature tools, or document management systems
• FINRA licenses, prior custodial platform experience, or advanced wealth management client service experience

Responsibilities

• Serve as a professional and responsive point of contact for routine and recurring client inquiries
• Assist clients with service needs, required forms, account-related updates, and follow-up items
• Support client onboarding by coordinating documentation, preparing account materials, and tracking next steps
• Monitor client service requests to help ensure timely, accurate, and professional follow-through
• Communicate with clients, advisors, custodians, and internal team members with discretion and a client-first mindset
• Resolve routine service items independently while escalating complex or sensitive matters to the appropriate team member
• Coordinate account opening, account maintenance, transfers, deposits, distributions, beneficiary updates, address changes, and related service requests
• Prepare, review, and submit client forms, custodial paperwork, and service-related documentation for completeness and accuracy
• Track pending items, outstanding documents, custodial requests, and operational follow-up across client workflows
• Maintain accurate client records, files, CRM notes, task updates, and documentation across firm systems
• Follow firm policies, compliance expectations, and documentation standards when handling client information and account activity
• Identify opportunities to improve accuracy, reduce errors, and keep service items moving forward efficiently
• Partner with advisors and client service team members to support client meetings, service requests, and day-to-day practice needs
• Prepare client meeting materials, including agendas, reports, forms, account documents, and follow-up items
• Update client information in CRM, custodial platforms, document management systems, and internal tracking tools
• Assist with scheduling, inbox organization, task tracking, meeting follow-through, and document collection as needed
• Coordinate communication across advisors, clients, custodians, and internal departments to support timely execution
• Participate in special projects, team initiatives, process improvements, and practice-wide client service efforts as assigned

Benefits

• Competitive compensation aligned with experience, qualifications, and potential scope of responsibilities
• Employer Paid Health Benefits Package (Medical, dental, and vision insurance)
• 401(k) match
• PTO Policy + Paid Holidays
• On-the-job training and professional development