Client Service Associate

Wealth Enhancement Group•Fort Washington, PA

8d•Onsite

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com . Our Fort Washington, PA office has an exciting opportunity for a Client Service Associate ! As the primary point of contact for clients, this role is instrumental in fostering a welcoming office environment and delivering an exceptional client experience. The Client Service Associate provides comprehensive administrative and operational support to financial advisors, coordinates meetings and communications, manages account and service requests, and ensures seamless day-to-day office operations. This role is an On-site position.

Requirements

Bachelor's degree (or equivalent experience) in a relevant discipline
Customer service training, knowledge, or experience
Interest in learning financial concepts and products
Ability to work with deadlines, remain flexible under pressure, and prioritize work
Ability to work collaboratively as a team member
Ability to learn WEG's sales model and WEG/LPL processes and procedures
Ability to learn financial product features and riders
Ability to learn the client review process and its completion
Strong attention to detail and effective problem-solving skills
Superior verbal and written communication skills
Proficiency with Microsoft Office Suite or related software
Familiarity with Salesforce and Support Org functionality
Demonstrated ability to effectively use AI tools and technologies in daily work, including crafting prompts, evaluating AI-generated content, and integrating AI tools to enhance productivity while maintaining quality standards
Comfort with learning new AI applications and adapting to evolving AI tools and methodologies

Nice To Haves

Experience with Workday preferred

Responsibilities

Greet clients and ensure the office is clean and welcoming
Schedule meetings with product vendors and sponsors
Manage and distribute mail and coordinate overnight deliveries
Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology
Ensure accurate completion of prospect and new client paperwork and setup
Follow up on funds transfers from surrendering companies
Maintain the CRM database and client files, including filing, copies, and data input
Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors
Record incoming assets to the appropriate tracking tool
Engage with clients to understand their personal history and current financial needs
Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
Communicate to understand client requests, resolve issues directly or escalate to advisors as appropriate, including death claim processing
Collaborate with clients' tax or legal counsel as needed
Gather client data and prepare materials for meetings and reviews
Conduct tax research, such as for IRS Forms 1099
Complete follow-up actions resulting from client reviews
Demonstrate knowledge of and adherence to WEG's Suitability Guidelines, operational processes, and sales model
Understand financial terminology and product offerings
Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attend client services and company educational events; may attend vendor presentations
Assist advisor team operations to streamline processes
Complete operational projects to support enhancements and changes
Communicate process and sales updates to the team
Mentor and train Client Service Associates
Manage vendors to Service Level Agreements
All other duties as assigned.

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)