Field Service Technician
Natus Sensory • Schaumburg, IL20d
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Field Service Technician (Midwest/West North Central)
Natus Sensory•Schaumburg, IL
About The Position
Performs maintenance and technical support for products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Installs, operates, maintains, upgrades, repairs, and modifies equipment; analyzes product performance; and troubleshoots and diagnoses malfunctions to resolve problems efficiently. Maintains effective customer communications and relations and provides onsite training. At this role level, the technician is fully proficient in most functional tasks and has a comprehensive understanding of their specialization. The role collaborates with team members to solve complex problems, identifies and addresses quality issues, and helps prevent disruptions. It documents and presents research, recommendations, and complex information clearly to internal and external audiences. The technician also provides technical guidance to colleagues, anticipates process and capacity challenges, and develops solutions that maintain project timelines and quality standards. The role may manage multiple components of large projects while balancing time and resources to meet deadlines and quality and cost objectives. The technician contributes to team success by embracing the organization’s guiding principles and behaviors and participating in a culture that puts the Patient first. Teamwork, agility, accountability, respect, collaboration, and continuous improvement are emphasized.
Requirements
- Typically 3–5 years of experience in the Medical Device field.
- Strong technical or professional knowledge and proficiency in most functional tasks.
- Ability to handle complex assignments and manage parts of larger projects.
- Ability to provide technical guidance to peers.
- Demonstrated problem-solving and collaboration skills.
- Ability to document and present complex information clearly.
Responsibilities
- Perform maintenance and technical support on equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Install, operate, maintain, upgrade, repair, and modify equipment.
- Analyze and evaluate products and related performance.
- Troubleshoot and diagnose malfunctions to resolve problems in minimum time.
- Maintain effective customer communications and relations, and provide onsite training.
- Collaborate with team members to solve complex problems.
- Proactively identify and address quality issues and prevent potential disruptions within the scope of work.
- Document and present research, recommendations, and complex information clearly to internal and external audiences.
- Provide technical guidance to colleagues.
- Anticipate process and capacity challenges and develop solutions to maintain project timelines and quality standards.
- Manage multiple components of large projects, balancing time and resources to meet deadlines and quality and cost objectives.
- Embrace guiding principles and behaviors, contribute to a Patient-first culture, and demonstrate teamwork, agility, accountability, respect, collaboration, and continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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