Field Service Technician (Midwest/West North Central)
About The Position
Natus is hiring a Field Service Technician to provide maintenance and technical support for equipment, integrated systems, subsystems, and software at customer and field locations across Iowa, Illinois, Nebraska, South Dakota, North Dakota, Missouri, Kansas, Colorado, Wyoming, and Wisconsin. The role installs, operates, maintains, upgrades, repairs, and modifies equipment; evaluates product performance; and troubleshoots and diagnoses malfunctions to resolve problems efficiently. It also maintains customer communications and relationships and provides onsite training. At this level, the technician is expected to be proficient in most functional tasks and have comprehensive knowledge of their area of specialization. The role collaborates with colleagues to resolve complex problems, identifies and addresses quality issues, documents and presents research and recommendations clearly, and provides technical guidance to peers. The technician also anticipates process and capacity challenges, manages multiple components of larger projects, and balances time and resources to meet timelines and quality and cost objectives. The position emphasizes teamwork, agility, accountability, respect, continuous improvement, and putting patients first.
Requirements
- Typically 3–5 years of experience in the medical device field.
- Strong technical or professional knowledge and proficiency in most functional tasks.
- Ability to handle complex assignments and manage parts of larger projects.
- Problem-solving and collaboration skills.
- Ability to document and clearly present complex information.
- Ability to provide technical guidance to peers.
Responsibilities
- Perform maintenance and technical support on equipment, integrated systems, subsystems, and software at customer and field locations.
- Install, operate, maintain, upgrade, repair, and modify equipment.
- Analyze and evaluate products and related performance.
- Troubleshoot and diagnose malfunctions to resolve problems in minimum time.
- Maintain effective customer communications and relationships, and provide onsite training.
- Collaborate with team members to solve complex problems and proactively identify and address quality issues.
- Document and present research, recommendations, and complex information clearly to internal and external audiences.
- Provide technical guidance to colleagues and anticipate process and capacity challenges.
- Manage multiple components of large projects, balancing time and resources to meet deadlines and quality and cost objectives.
- Contribute to a culture of teamwork, agility, accountability, respect, and continuous improvement, with patients first.
Benefits
- Medical plans
- Wellness program
- Dental and vision benefits
- EAP services
- Legal services
- 401(k)
- Four weeks of PTO
- Two floating holidays
- Seven company holidays
- Health Savings Accounts, with an employer contribution available depending on plan selection
- Dependent Care FSA
- Disability benefits
- Life insurance benefits
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
