Case Manager Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent combination of education and experience (if allowed by granting agency).
• A minimum of 2 years of experience in human services.
• Supervisory skills with ability to effectively provide direction and feedback.
• Excellent customer service skills.
• Excellent verbal and written communication skills along with effective listening skills.
• Effective organization and time management skills with ability to work independently.
• Leadership skills with demonstrated ability to gather a team to work toward common goals.
• Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases.
• Strong interpersonal skills with ability to establish and maintain effective working relationships along with ability to de-escalate difficult situations.
• Detail oriented with high accuracy.
• Demonstrates professionalism with the ability to interact with others in an empathetic manner.
• Problem solving and critical thinking skills.
• Valid Iowa Chauffeur’s License (Class D); Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa. Must be obtained within the Introductory Period if not current.

Nice To Haves

• Bachelor’s degree in health care, psychology, counseling, mental health, or human services.
• Work experience with vulnerable populations, including people experiencing homelessness, in a housing-related role, or in a community health center.
• Working knowledge of local community resources, mental illness, and/or chemical dependency.
• Previous military service.
• Ability to effectively use the Homeless Management Information System (HMIS).

Responsibilities

• Coordinates case management duties for assigned area(s), ensuring key tasks are completed.
• Leads team meetings for the grant team and attends all grant related activities.
• Provides initial consultation for escalated client situations.
• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with the application process for entitlement programs.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Enters data into applicable data systems accurately and timely, maintaining productivity standards in accordance with policies and procedures.
• Reviews entered data each month to ensure accuracy and timeliness. Collaborates with data system provider and grantor to ensure that reporting is completed on time.
• Collaborates with Program Director and Grant Accountant monthly to ensure that all grant spending is up to date and within eligible means.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.

Benefits

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
• License/certification fee reimbursement
• Paid time off for continuing education & continuing education reimbursement
• Tuition reimbursement program
• 401k with company match
• Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
• Dental insurance
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounts on pet insurance