Case Manager Team Lead

Primary Health Care Inc • Des Moines, IA

6h • $21 - $31 • Onsite

About The Position

As a Case Manager Team Lead for Homeless Support Services, you will be responsible for leading assigned case management staff. Provides case management to program clients and/or patients, advocating for clients with other agencies, and assisting clients to access services, according to grant guidelines. Responsible for tracking and reporting grant data. Facilitates weekly meetings for the grant team. Contact may occur in nontraditional settings.

Requirements

• Bachelor’s degree or equivalent combination of education and experience (if allowed by granting agency).
• A minimum of 2 years of experience in human services.
• Supervisory skills with ability to effectively provide direction and feedback.
• Excellent customer service skills.
• Excellent verbal and written communication skills along with effective listening skills.
• Effective organization and time management skills with ability to work independently.
• Leadership skills with demonstrated ability to gather a team to work toward common goals.
• Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases.
• Strong interpersonal skills with ability to establish and maintain effective working relationships along with ability to de-escalate difficult situations.
• Detail oriented with high accuracy.
• Demonstrates professionalism with the ability to interact with others in an empathetic manner.
• Problem solving and critical thinking skills.
• Valid Iowa Chauffeur’s License (Class D); Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa. Must be obtained within the Introductory Period if not current.

Nice To Haves

• Bachelor’s degree in health care, psychology, counseling, mental health, or human services.
• Work experience with vulnerable populations, including people experiencing homelessness, in a housing-related role, or in a community health center.
• Working knowledge of local community resources, mental illness, and/or chemical dependency.
• Previous military service.
• Ability to effectively use the Homeless Management Information System (HMIS).

Responsibilities

• Coordinates case management duties for assigned area(s), ensuring key tasks are completed.
• Leads team meetings for the grant team and attends all grant related activities.
• Provides initial consultation for escalated client situations.
• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with the application process for entitlement programs.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Enters data into applicable data systems accurately and timely, maintaining productivity standards in accordance with policies and procedures.
• Reviews entered data each month to ensure accuracy and timeliness. Collaborates with data system provider and grantor to ensure that reporting is completed on time.
• Collaborates with Program Director and Grant Accountant monthly to ensure that all grant spending is up to date and within eligible means.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.

Benefits

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
• License/certification fee reimbursement
• Paid time off for continuing education & continuing education reimbursement
• Tuition reimbursement program
• 401k with company match
• Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
• Dental insurance
• Vision insurance
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounts on pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level