Case Manager Team Lead

Primary Health Care•Des Moines, IA

12h•Onsite

About The Position

Primary Health Care (PHC) is seeking a Case Manager Team Lead for its Homeless Support Services program. PHC's mission is to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay. The Homeless Support Services program is the entry point for serving people experiencing homelessness in Polk County, offering enabling services such as benefits enrollment, case management, transportation, translation, and patient education. This role involves leading assigned case management staff, providing case management to clients, advocating for clients with other agencies, and assisting clients in accessing services according to grant guidelines. The position also requires tracking and reporting grant data and facilitating weekly meetings for the grant team. Contact may occur in non-traditional settings.

Requirements

Bachelor’s degree or equivalent combination of education and experience (if allowed by granting agency).
A minimum of 2 years of experience in human services.
Supervisory skills with ability to effectively provide direction and feedback.
Excellent customer service skills.
Excellent verbal and written communication skills along with effective listening skills.
Effective organization and time management skills with ability to work independently.
Leadership skills with demonstrated ability to gather a team to work toward common goals.
Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases.
Strong interpersonal skills with ability to establish and maintain effective working relationships along with ability to de-escalate difficult situations.
Detail oriented with high accuracy.
Demonstrates professionalism with the ability to interact with others in an empathetic manner.
Problem solving and critical thinking skills.
Valid Iowa Chauffeur’s License (Class D).
Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa. Must be obtained within the Introductory Period if not current.

Nice To Haves

Bachelor’s degree in health care, psychology, counseling, mental health, or human services.
Work experience with vulnerable populations, including people experiencing homelessness, in a housing-related role, or in a community health center.
Working knowledge of local community resources, mental illness, and/or chemical dependency.
Previous military service.
Ability to effectively use the Homeless Management Information System (HMIS).

Responsibilities

Coordinates case management duties for assigned area(s), ensuring key tasks are completed.
Leads team meetings for the grant team and attends all grant related activities.
Provides initial consultation for escalated client situations.
Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services.
May assist clients with the application process for entitlement programs.
Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
Enters data into applicable data systems accurately and timely, maintaining productivity standards in accordance with policies and procedures.
Reviews entered data each month to ensure accuracy and timeliness.
Collaborates with data system provider and grantor to ensure that reporting is completed on time.
Collaborates with Program Director and Grant Accountant monthly to ensure that all grant spending is up to date and within eligible means.
Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
Advocates for clients with community agencies, schools, significant others and other appropriate agencies.

Benefits

Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
License/certification fee reimbursement
Paid time off for continuing education & continuing education reimbursement
Tuition reimbursement program
401k with company match
Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
Dental insurance
Vision insurance
Life & disability insurance
Flexible spending & health savings accounts
Supplemental accident & critical illness insurance
Discounts on pet insurance