Case Manager Jobs

About The Position

Requirements

• JD required (or jurisdictional equivalent).
• 3-5 years of people management experience required.
• Strong process-orientation (developing consistent processes, documenting best practices, etc.).
• Experience supporting a team through organizational transformation/change.
• Strong interpersonal, communication, and presentation skills; ability to synthesize relevant information for Global Editorial Operations and commercial leaders.
• Experience in utilizing Legal Research and LLM console platforms (e.g., Lexis+AI, Protégé, Console, Co-Pilot, Chat GPT).

Responsibilities

• Manage and oversee the Content Legal Specialist teams, Content Analysis teams, and COOL teams to ensure quality content analysis and content expansion receive sufficient support.
• Collaborate with Product teams to manage and execute content expansion initiatives, with a focus on new Generative AI developments.
• Provide proactive workforce planning to ensure that GEO has the appropriate staffing footprint to support product and upcoming AI initiatives.
• Develop and implement strategies for expanding caselaw content, ensuring alignment with organizational goals and customer needs.
• Monitor and track progress towards achieving content expansion goals, providing regular updates to senior leadership.
• Lead change management and advance Gen AI across the GEO Case Law organization.
• Identify and resolve bottlenecks, inefficiencies, and quality issues across the content expansion and end-to-end case and case-related workflows.
• Ensure timely and accurate delivery of expanded content to Lexis+ and other LexisNexis platforms.
• Manage relationships with internal and external stakeholders to support content expansion initiatives.
• Develop and maintain comprehensive documentation, standard operating procedures, and knowledge-sharing mechanisms for the content expansion teams.
• Provide regular feedback, coaching, training, and talent development to team members.
• Actively manage the budget for content expansion initiatives, identifying opportunities for cost savings and ensuring value through vendor management and contract negotiation.
• Monitor and manage content quality across both Generative AI and non-Generative AI workflows to ensure high standards are maintained.
• Responsible for managing BAU operations as needed to ensure consistent and reliable content delivery.
• Oversee the workflows for digital and print delivery of expanded caselaw content, maintaining editorial product quality, accuracy, timeliness, and cost management.
• Collaborate with commercial stakeholders to create new global caselaw content opportunities to drive the customer experience forward.
• Develop meaningful caselaw metrics and analytics in alignment with Global Editorial Operations targets.
• Execute on automation and drive adoption of global tools and systems delivery, applying cutting-edge content management systems/architecture to streamline processes.
• Establish and monitor objectives by providing regular feedback, coaching, training, and talent development.
• Execute on cross-functional coordination and support of global initiatives.
• Drive a culture that encourages learning, AI-first thinking, and thoughtful, timely decision-making.
• Collaborate with the Technology team to identify and implement automation opportunities, leveraging AI and other technologies to streamline the caselaw workflow and enhance quality control.
• Provide regular updates and reports to senior leadership on the performance of the caselaw workflow, highlighting key metrics, issues, and improvement initiatives.
• Monitor and manage content quality across both Generative AI and non-Generative AI workflows to ensure high standards are maintained.
• Manage BAU operations to ensure consistent and reliable content delivery as needed.

Benefits

• Shared parental leave
• Study assistance
• Sabbaticals