Case Manager - SSVF
CENTER FOR VETERANS ISSUES INC • Eau Claire, WI21d • Onsite
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Case Manager - SSVF
CENTER FOR VETERANS ISSUES INC•Eau Claire, WI
•Onsite
About The Position
Help Veterans Move from Crisis to Stability Join the Center for Veterans Issues, Inc. (CVI) and make a direct difference in the lives of Veterans and their families. As a Case Manager, you will help Veterans experiencing homelessness or housing instability quickly access safe housing, critical resources, financial guidance, and long-term support. This role is ideal for a compassionate, organized, and mission-driven professional who believes every Veteran deserves dignity, stability, and a clear path forward.
Requirements
- Bachelor’s degree in social services required
- Associate’s degree with 4–5 years of relevant experience may be considered
- Minimum of two years of experience in case management, life skills support, assessment, or counseling services
- Experience working with Veterans strongly preferred
- Experience serving individuals experiencing homelessness, substance use disorders, co-occurring disorders, trauma, or complex barriers preferred
- Valid Wisconsin driver’s license in good standing and current auto insurance
- Strong communication, documentation, organization, and relationship-building skills
- Professionalism when working with participants, partners, landlords, funders, and community stakeholders
- Knowledge of Veteran services, recovery resources, housing supports, and community partnerships
- Ability to remain calm, flexible, respectful, and solution-focused in challenging situations
- Commitment to confidentiality, ethical service delivery, and culturally responsive care
- Ability to provide professional, nonjudgmental support to individuals with complex personal histories and barriers
Responsibilities
- Provide comprehensive case management and supportive services to Veterans and their families
- Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans
- Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services
- Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports
- Provide financial counseling and assist participants in creating and following personal budgets
- Request temporary financial assistance when appropriate and approved
- Develop discharge plans that support continued housing stability and connection to resources
- Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries
- Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Job Search Resources
Career Resources
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