Social Services Case Manager

Thundermist Health Center • Woonsocket, RI

6d • Onsite

About The Position

Thundermist Health Center is looking for a Social Services Case Manager to join our Behavioral Health & Social Work Services team. This role provides case management, financial resources counseling, crisis intervention, and supportive counseling to patients facing barriers to health. The Case Manager will work as part of an integrated clinical team with medical providers, behavioral health clinicians, and community partners, advocating for patients and addressing social determinants of health in underserved communities.

Requirements

• Bachelor's degree in Social Work or a related field
• Minimum 1 year of social work case management experience with high-risk families and individuals
• Working knowledge of Rhode Island community resources and public benefits systems, including DCYF
• Working knowledge of HIPAA and 42 CFR Part 2 (SUD confidentiality)
• Strong interpersonal skills and ability to work collaboratively with patients, families, providers, and community agencies
• Exceptional oral and written communication skills

Nice To Haves

• Prior experience in an FQHC, community health center, or safety-net healthcare setting
• Experience with HIV/AIDS case management, Ryan White programs, Health Care for the Homeless, or Family Planning
• Experience with perinatal case management and prenatal assessment
• Bilingual (Spanish/English or Portuguese/English) strongly preferred
• Experience with motivational interviewing, trauma-informed care, and harm reduction approaches
• Case Management certification (CCM or ACM) or Rhode Island Social Work licensure (LSW/LICSW)

Responsibilities

• Provide psychosocial assessment and determine the need for case management services
• Develop individualized treatment plans with patients, setting goals and objectives in partnership with the patient and care team
• Provide ongoing case management, supportive counseling, financial resources counseling, and crisis intervention
• Advocate for patients in reducing barriers to healthcare, including housing, food security, transportation, insurance access, and immigration-related concerns
• Make referrals for mental health and substance use counseling, DCYF, HIV/AIDS case management, Health Care for the Homeless, Family Planning, and other services
• Provide prenatal assessment, perinatal case management, counseling, and referrals to community agencies supporting pregnant and parenting patients
• Accept referrals from medical providers, behavioral health clinicians, and external agencies as a member of the integrated clinical team
• Build and maintain relationships with community agencies, social service partners, and public health entities serving Thundermist patients
• Develop, implement, and coordinate psychoeducational programs targeting public health prevention initiatives
• Participate in community committees, coalitions, and initiatives as appropriate
• Document all patient interactions clearly and concisely in the EHR and social service record
• Ensure compliance with HIPAA, 42 CFR Part 2 (SUD confidentiality), DCYF reporting requirements, and applicable regulations
• Maintain strict confidentiality of patient medical records, financial information, and documentation from outside agencies
• Participate in clinical supervision, chart reviews, and quality improvement initiatives

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance ($75,000)
• Long-Term Disability
• Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Wellness Reimbursement up to $200/year
• Paid Time Off (PTO) starting at 22 days, increasing with tenure
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level