Social Services Program Manager / Social Services Case Manager

Hope Human Services • Spokane, WA

1d • Onsite

About The Position

Hope Human Services is a provider of Supported Living services for developmentally and intellectually disabled adults in Washington. The Social Services Program Manager / Social Services Case Manager participates as a member of the management team to maintain quality and continuity of care, provide leadership and guidance, and oversee direct support professionals. The role includes staff development, parent and family education, learning individuals’ care needs before admittance, educating others about care, and assisting with housing and admissions. The Case Manager collaborates with other disciplines to ensure individuals’ needs are met.

The position is responsible for hiring, orienting, preparing, and supervising direct support professionals, including progressive discipline, performance evaluations, competency, and compliance with policies and procedures. It ensures compliance with state regulations, including licensing requirements; schedules staff; and provides education and orientation on individuals’ plans and documentation forms. The role participates in rotating on-call responsibilities, providing support 24 hours a day, seven days a week.

This is a full-time, onsite role at one location. The posted wage is $29.00–$32.00 per hour, with an eight-hour shift, Monday through Friday, and on-call duties.

Requirements

• Be at least 21 years old.
• Have at least a high school diploma or GED.
• Have one or more years of supervisory experience and case management in Supported Living.
• Have skills necessary to provide and teach individual care.
• Have experience supporting intellectually and developmentally disabled adults.
• Have a currently valid driver’s license, or a valid driver’s license as active-duty armed forces personnel or their dependent, and be insurable to drive agency vehicles.
• Provide a driving abstract annually or as requested.
• Have valid CPR and First Aid certification, or obtain it within 60 days of employment.
• Provide a Supported Living letter of exemption or 75-hour training certificate, or obtain it within 120 days of employment.
• Provide a peer coaching certificate, or obtain it within 180 days of employment.
• Pass a Washington State criminal background check and maintain clearance during employment.
• Be able to use email, word-processing, and spreadsheet software.
• Be able to use Therap or a similar program for online documentation of care.
• Demonstrate direct-care skills, professionalism, critical thinking, and objectivity.
• Be able to access the residences of the people supported, particularly those in the assigned program’s caseload.

Nice To Haves

• Associate or bachelor’s degree in Human Services or a related field.
• Microsoft Office experience.

Responsibilities

• Participate as a member of the management team to maintain quality and continuity of care.
• Provide leadership and guidance and oversee direct support professionals.
• Develop staff and provide parent and family education.
• Learn individuals’ care needs before admittance and educate others about care.
• Assist with housing and admissions for individuals.
• Collaborate with other disciplines to ensure individuals’ needs are met.
• Hire direct support professionals and ensure they are oriented and prepared for direct-care duties.
• Supervise direct support professionals, including progressive discipline, performance evaluations, competency, and policy and procedure compliance.
• Ensure compliance with state regulations, including licensing requirements.
• Schedule program staff and educate and orient them on individuals’ plans and documentation forms.
• Participate in rotating on-call responsibilities and provide support 24 hours a day, seven days a week.
• Teach and mentor staff to provide high-level care in a safe environment.

Benefits

• Health benefit options for full-time employees: Health Access Preventative and Health Access Cooperative.
• Employer-funded basic life insurance of $15,000, available to full-time and part-time employees.
• Dental, vision, long-term disability, accident, hospital, and critical illness coverage.
• Legal assistance, ID theft protection, and a pet discount program.
• 401(k) options following one year of employment.
• 20 days of paid time off annually.
• Paid training, including a 75-hour certificate, CPR, Nurse Delegation, NAR maintenance, TB, Food Handler card, and other clinical-specific training.
• Promotional opportunities and a career track.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED