Social Services Program Manager

THE SALVATION ARMY•Port Charlotte, FL

1d•Onsite

About The Position

The Social Services Program Manager supervises and coordinates day-to-day social service operations at The Salvation Army’s Arcadia and Port Charlotte locations. Programs at Port Charlotte include One Stop for Care (“The Village”), Pathway of Hope, Baby Boutique, Choice Pantry, SAHelp, and emergency canteen services. Programs at Arcadia include Baby Boutique, Choice Pantry, and SAHelp. The schedule is divided equally between the two locations, and hours and days vary. The manager leads program staff and oversees case management, client eligibility, service coordination, referrals, records, documentation, and required HMIS and Pathway of Hope data entry. The position also builds community partnerships, secures resources and funding, and manages public relations and volunteer services for social service programs. The position requires a master’s degree in Social Work or a related field and four years of progressively responsible social services experience, including at least one year in a supervisory capacity, or an equivalent combination of training and experience. A valid state driver’s license is required. Employees are expected to recognize that The Salvation Army is a church and not undermine its religious mission.

Requirements

A master’s degree from an accredited college or university in Social Work or a related field, or an equivalent combination of training and experience.
Four years of progressively responsible social services experience, including at least one year in a supervisory capacity, or an equivalent combination of training and experience.
Valid state driver’s license.
Agree not to undermine The Salvation Army’s religious mission as an employee.

Responsibilities

Supervise and coordinate day-to-day social service operations at the Arcadia and Port Charlotte locations.
Assign, train, and supervise staff; monitor work for accuracy and compliance; conduct performance evaluations; and make salary and hiring or firing recommendations.
Oversee client interviews and eligibility decisions, review case records, and support social service workers with escalated cases or absences.
Oversee case management, service coordination, referrals, and accurate, confidential records across both locations.
Ensure consistent case-management documentation and required HMIS and Pathway of Hope data entry.
Maintain confidentiality and compliance with program requirements.
Build community partnerships, secure resources and funding, and manage public relations and volunteer services for social service programs.
Identify funding opportunities and prepare grant proposals and funding requests.
Monitor program funds, expenditures, budgets, and grant restrictions.
Prepare statistical, fiscal, payroll, and funder reports.