Social Services Program Manager (KK-49741)

CONFEDERATED TRIBES OF THE COLVILLE RESERVATION • Coulee City, WA

2d • $37 - $39 • Onsite

About The Position

The Social Services Manager is a non-exempt position based in Nespelem, Washington, and reports to the Executive Director. The role has overall responsibility for program budgets, payroll, disbursements, personnel, and ensuring expenditures comply with the Tribal Purchasing Policy. It assesses community needs for social and medical services, housing essentials, education, and job training to meet client needs and support self-sufficiency and quality of life. The manager advocates for and facilitates client access to tribal and community services and supports the protection of vulnerable adults and children through collaboration with relevant entities.

The position requires specialized social-work and counseling knowledge and the ability to provide therapeutic, advisory, and counseling services. It involves working with clients, families, staff, service providers, and agencies in school, home, and community settings. Duties and qualifications also include staff supervision, budget preparation, training, case management, records and reports, and maintaining confidentiality. The role is safety-sensitive, requires abstinence from intoxicating substances for at least five years before employment, and is subject to specified background and drug-testing requirements.

Requirements

• Bachelor’s degree in a human-services-related field, social work, or psychology and licensure as a family social worker; or a valid credential authorizing personnel services as a social worker, plus 60 months of social-services work experience and three years of supervisory experience. A master’s degree may substitute for some experience.
• Valid Washington State driver’s license and eligibility for the Tribes’ vehicle insurance, if required for the position.
• Specialized knowledge of social-work and counseling principles and practices, including in an educational environment.
• Knowledge and experience using modern social-work techniques, including family systems, ecological perspectives, school systems, and mental health.
• Knowledge of the relationship between client care plans and social services, and of the uses and limitations of assessment tests.
• Knowledge of pertinent federal, state, and tribal laws and regulations relevant to the position and client services.
• Knowledge of human-services practices and regulations relevant to clients requesting or requiring services.
• Working knowledge of personal computers, multimedia equipment, office productivity software, the internet, and computer-aided programs supporting education.
• Sufficient mathematics skills to understand statistical concepts.
• Professional writing skills for case-management materials and reports; strong oral communication and presentation skills for counseling, mediation, facilitation, and persuasion.
• Knowledge of recovery-process counseling interview techniques and skills; strong case-management, record-keeping, and documentation skills.
• Demonstrated experience developing and conducting training programs for volunteers working with at-risk children or clients.
• Demonstrated supervisory experience, including budget preparation, hiring, interviewing, corrective discipline, employee motivation, workflow analysis, performance evaluations, assignments, reporting, staff training, technical assistance, and staff meetings.
• Experience working with computers, the internet, data systems, and associated software.
• Ability to understand helping-profession concepts and issues, including empathy, enabling, compassion, acceptance, tough love, lateral violence, and teamwork, and to understand addictive processes and their effects on individuals, families, communities, and organizations.
• Ability to interpret and apply district, state, and federal requirements and objectives for academic achievement.
• Ability to conduct crisis intervention, socio-environmental analysis, and preparation of social and family histories, and to develop behavioral and instructional objectives.
• Ability to work cooperatively with personnel, service providers, families, and agencies, and to maintain a productive and safe environment.
• Ability to communicate professionally with clients, staff, and families in formal and informal settings, and to oversee instructional support staff activities.
• Ability to maintain strict confidentiality, follow rules and regulations, work independently with minimal supervision, and handle job-related stress with personal integrity.
• Ability to establish and maintain effective working relationships with support resources through formal and informal agreements.
• Physical ability to work in school, home, and outside environments; move between work locations; and grasp, reach, push, pull, and move lightweight materials and supplies.
• Sufficient arm, hand, and finger dexterity to use a computer keyboard, multimedia equipment, and other office equipment; sufficient hearing, speaking, and visual acuity for the described work.
• Successfully clear an in-depth criminal inquiry for federal adjudication to access systems such as TFAS and FISSA, and complete annual access certification training.
• Meet the five-year pre-employment abstinence requirement for alcohol or drugs, defined as currently working a path of wellness.
• Meet applicable background-clearance requirements and maintain clearances throughout employment, if required.
• Tribal Member and Indian preference applies; preference also applies to honorably discharged veterans who are minimally qualified.

Responsibilities

• Oversee program budgets, payroll, disbursements, personnel, and expenditures in accordance with the Tribal Purchasing Policy.
• Assess community needs for social services, medical services, housing essentials, education, and job training.
• Support clients’ self-sufficiency and quality of life.
• Advocate for and facilitate client access to tribal and community services.
• Collaborate with relevant entities to support the protection of vulnerable adults and children.
• Supervise staff, including hiring, interviews, corrective disciplinary actions, employee motivation, workflow analysis, performance evaluations, assignments, report preparation, staff training, technical assistance, and staff meetings.
• Develop and conduct training programs for volunteers working with at-risk children or clients.
• Provide therapeutic, advisory, counseling, mediation, facilitation, or persuasion services as appropriate.
• Explore educational opportunities with families, identify crisis situations, and provide intervention.
• Conduct socio-environmental analyses and prepare social and family histories.
• Develop behavioral and instructional objectives for clients.
• Maintain case-management materials, records, documentation, and reports while preserving confidentiality.
• Establish and maintain working relationships with personnel, families, service providers, agencies, and support resources.
• Organize and prioritize work, manage time, and work independently with minimal supervision.

Benefits

• Full medical, dental, vision, and life coverage for full-time employees.
• 401(k) with employer contributions.
• Short- and long-term disability for full-time employees.
• Paid holidays, sick leave, and annual leave for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager