Care Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Set the stage for a full hearing test and full boat purchase when interacting with Members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of four immediate or scheduled full hearing tests each day for the hearing aid specialist or audiologist working in the center.
• Promote and sell non-hearing-aid products to Members who do not have hearing loss, with an expected 50% increase in non-hearing-aid product sales.
• Learn and use the handheld screener, when permitted by state regulations, as an intercepting tool to generate qualified leads.
• When necessary, call previously tested Members, whether or not they made a purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.