Customer Care Project Coordinator

Victaulic•Easton, PA

24d•Onsite

About The Position

This role serves as a liaison between sales and internal/external customers, acting as a subject matter expert for custom products and projects. The Project Coordinator is responsible for preparing quotations, supporting pricing processes, and handling all quote and order-related tasks to ensure accurate and timely customer service. This includes coordinating project delivery, managing projects, and expediting product delivery. The position involves reviewing project management reports, communicating project status, and identifying process improvement opportunities. A key aspect of the role is responding to and resolving customer inquiries and issues while maintaining a positive attitude and ensuring customer satisfaction and company profitability. The role also requires assisting other departments and management with various tasks and projects.

Requirements

Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
Minimum three years of customer service and/or Victaulic product knowledge.
Excellent oral and written communication skills.
Extraordinary attention to detail with strong organizational skills.
Proficient in Qlik View/Sense Applications.
Must display leadership and collaboration skills and be an effective advocate of process improvement.
Is patient, professional, and courteous when faced with an adverse situation.
Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
Willing to be flexible in schedule and work occasional overtime.
Willing to make infrequent overnight travel.

Nice To Haves

B.S. / B.A. Degree preferred.
Project management and analytical skills preferred.

Responsibilities

Serve as sales liaison to internal and external customers.
Act as a subject matter expert for custom products and projects.
Prepare and issue project-based quotations for standard and custom products.
Support the priced on application process, adhering to margin and pricing guidelines.
Perform all quote and order-related tasks and service-related activities, ensuring accurate, timely, and effective handling of customer requirements, including documentation and product delivery.
Coordinate project delivery requirements using project management and basic expediting skills, through product substitution or escalation to Customer Satisfaction.
Review project management reports.
Communicate project status and jobsite coordination with internal and external customers.
Provide feedback on CC procedures and identify process improvement opportunities.
Respond to, analyze, and resolve customer requests, inquiries, or problems using established procedures in a timely manner.
Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures.
Assist all other department disciplines in various areas as required.
Work closely with all facets of the organization to provide superior customer service.
Assist in various tasks, projects, and responsibilities as assigned by CC Management team.
Serve as subject matter expert for custom products and/or high profile projects (Senior Responsibility).
Be an expert in all CC procedures and applications to achieve daily tasks and goals (Senior Responsibility).
Understand the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements (Senior Responsibility).
Work with Supervisor/Team Lead to implement process improvements (Senior Responsibility).
Provide subject matter expertise and interpretation of procedures to less experienced team members (Senior Responsibility).
Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable (Senior Responsibility).
Mentor new hires (Senior Responsibility).