Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Novi, MI

112d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with meeting goals and fulfilling daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports business growth through community outreach and customer relationship building. The position is based at the Sam's Club Hearing Aid Center in Novi, Michigan. Although based in the center, the Hearing Ambassador spends approximately 95% of their time walking and working around the club, engaging members, and arranging hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience scheduling patient or customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Set the stage for a full test and full boat purchase when interacting with members.
• Make 30–50 outbound calls per day to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests per day for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in sales of those products.
• Learn and use the handheld screener, when permitted by state regulations, as a tool to identify qualified leads.
• When necessary, call previously tested members, including those who did or did not make a purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center at Sam's Club events, Hearing Aid Center events, and possibly outside marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED