Patient Care Coordinator - Physical Therapy Clinic

Pure Physio Physical Therapy•Hazlet Township, NJ

2d•$18 - $21•Onsite

About The Position

Pure Physio is a modern, privately owned orthopedic and sports physical therapy practice that believes exceptional care extends beyond treatment. Every interaction—from the first phone call to the final visit—should make patients feel welcomed, valued, and confident in their recovery. We're growing and are looking for a motivated, personable, and organized Patient Experience Coordinator who wants to be part of a team that genuinely makes a difference in people's lives. This is more than a front desk position. You'll be an essential member of our team, helping create an outstanding patient experience while contributing to the continued growth of our practice.

Requirements

Loves interacting with people
Has exceptional communication skills
Is positive, energetic, and outgoing
Thrives in a fast-paced environment
Is highly organized and detail-oriented
Takes initiative without being asked
Enjoys solving problems
Works well independently and as part of a team
Is dependable and professional
Wants to grow with a small business
Multitasking and computer skills

Nice To Haves

Experience in a medical office, physical therapy clinic, chiropractic office, dental office, or other healthcare setting
Customer service or hospitality experience
Experience with scheduling and administrative responsibilities
Comfortable using computers and learning new software
Insurance verification experience is a plus but not required as we outsource billing

Responsibilities

Welcome every patient with warmth and professionalism
Build positive relationships with patients and families
Ensure every patient has an exceptional experience from start to finish
Answer questions and assist patients throughout their course of care
Maintain a clean, organized, and inviting reception and treatment area
Answer incoming phone calls promptly and professionally
Schedule new patient evaluations and follow-up appointments
Manage provider schedules and appointment flow
Confirm upcoming appointments
Verify insurance benefits when needed
Collect co-pays, balances, and patient payments
Maintain accurate patient records using our EMR system
Communicate with physicians, referral sources, and insurance companies
Prepare treatment areas before patients arrive
Help maintain clinic cleanliness and organization throughout the day
Ensure supplies remain stocked and the clinic operates efficiently
Support therapists with daily operational needs
Help create an exceptional patient experience that encourages referrals
Participate in internal marketing initiatives and patient appreciation events
Assist with social media content, testimonials, and success stories when appropriate
Help strengthen relationships with local physicians, gyms, schools, and community partners
Contribute ideas that improve patient satisfaction and practice growth