Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Quincy, IL

112d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with daily duties and goals at the Sam’s Club Hearing Aid Center in Quincy, Illinois. The role engages customers, supports hearing health needs, provides hearing wellness education, schedules appointments, and supports business growth through community outreach and customer relationship building. The position is based in the Hearing Aid Center, but involves spending approximately 95% of the time walking and working throughout the club to engage members and schedule hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience scheduling patient or customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Prepare members for a full hearing test and a potential purchase when interacting with them.
• Make 30–50 outbound calls daily to prospective and existing customers.
• Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss; a 50% increase in sales of these products is expected.
• Learn and use the handheld screener, where permitted by state regulations, to identify qualified leads.
• As needed, call previously tested members, including those who did not make a purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and potentially outside marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED